help_documentation
Σύνολο εγγραφών στον πίνακα: 1581
| help_id | help_title | help_text |
|---|---|---|
| inbound_dids-record_call | Record Call | <QXZ>This option allows you to set the calls coming into this DID to be recorded. Y will record the entire call, Y_QUEUESTOP will record the call until the call is hungup or enters an in-group queue, N will not record the call. Default is N.</QXZ> |
| inbound_dids-inbound_route_answer | Route Answer | <QXZ>If enabled, the phone call will receive an Answer signal when it is routed to an In-Group or Agent. Default is Y.</QXZ> |
| inbound_dids-extension | Extension | <QXZ>If EXTEN is selected as the DID Route, then this is the dialplan extension that calls will be sent to. Default is 9998811112, no-service.</QXZ> |
| inbound_dids-exten_context | Extension Context | <QXZ>If EXTEN is selected as the DID Route, then this is the dialplan context that calls will be sent to. If you want to send calls to VOICEMAIL or VMAIL_NO_INST, then you need to set this option to default for it to work properly. Default is default.</QXZ> |
| inbound_dids-voicemail_ext | Voicemail Box | <QXZ>If VOICEMAIL is selected as the DID Route, then this is the voicemail box that calls will be sent to. Default is empty.</QXZ> |
| inbound_dids-phone | Phone Extension | <QXZ>If PHONE is selected as the DID Route, then this is the phone extension that calls will be sent to.</QXZ> |
| inbound_dids-server_ip | Phone Server IP | <QXZ>If PHONE is selected as the DID Route, then this is the server IP for the phone extension that calls will be sent to.</QXZ> |
| inbound_dids-menu_id | Call Menu | <QXZ>If CALLMENU is selected as the DID Route, then this is the Call Menu that calls will be sent to.</QXZ> |
| inbound_dids-user | User Agent | <QXZ>If AGENT is selected as the DID Route, then this is the Agent that calls will be sent to if they are logged into the agent screen.</QXZ> |
| inbound_dids-user_unavailable_action | User Unavailable Action | <QXZ>If AGENT is selected as the DID Route, and the user is not logged in, then this is the route that the calls will take.</QXZ> |
| inbound_dids-user_route_settings_ingroup | User Route Settings In-Group | <QXZ>If AGENT is selected as the DID Route, then this is the In-Group that will be used for the queue settings as the caller is waiting to be sent to the agent. Default is AGENTDIRECT.</QXZ> |
| inbound_dids-group_id | In-Group ID | <QXZ>If IN_GROUP is selected as the DID Route, then this is the In-Group that calls will be sent to.</QXZ> |
| inbound_dids-call_handle_method | In-Group Call Handle Method | <QXZ>If IN_GROUP is selected as the DID Route, then this is the call handling method used for these calls. CID will add a new lead record with every call using the CallerID as the phone number, CIDLOOKUP will attempt to lookup the phone number by the CallerID in the entire system, CIDLOOKUPRL will attempt to lookup the phone number by the CallerID in only one specified list, CIDLOOKUPRC will attempt to lookup the phone number by the CallerID in all of the lists that belong to the specified campaign, CLOSER is specified for Closer calls, ANI will add a new lead record with every call using the ANI as the phone number, ANILOOKUP will attempt to lookup the phone number by the ANI in the entire system, ANILOOKUPRL will attempt to lookup the phone number by the ANI in only one specified list, XDIGITID will prompt the caller for an X digit code before the call will be put into the queue, VIDPROMPT will prompt the caller for their ID number and will create a new lead record with the CallerID as the phone number and the ID as the Vendor ID, VIDPROMPTLOOKUP will attempt to lookup the ID in the entire system, VIDPROMPTLOOKUPRL will attempt to lookup the vendor ID by the ID in only one specified list, VIDPROMPTLOOKUPRC will attempt to lookup the vendor ID by the ID in all of the lists that belong to the specified campaign. Default is CID. If a CIDLOOKUP method is used with ALT, it will search the alt_phone field for the phone number if no matches are found for the main phone number. If a CIDLOOKUP method is used with ADDR3, it will search the address3 field for the phone number if no matches are found for the main phone number and optionally the alt_phone field. If OWNERCUSTOM is used, the lead that is looked up will have to have an -owner- field value that matches the DID CUSTOM 1,2,3,4 or 5 value that is set when the lead is searched, in addition to the phone number(If used in a Call Menu, the -VID Enter- field will be used to match the -owner- lead field).</QXZ> |
| inbound_dids-agent_search_method | In-Group Agent Search Method | <QXZ>If IN_GROUP is selected as the DID Route, then this is the agent search method to be used by the inbound group, LO is Load-Balanced-Overflow and will try to send the call to an agent on the local server before trying to send it to an agent on another server, LB is Load-Balanced and will try to send the call to the next agent no matter what server they are on, SO is Server-Only and will only try to send the calls to agents on the server that the call came in on. Default is LB.</QXZ> |
| inbound_dids-list_id | In-Group List ID | <QXZ>If IN_GROUP is selected as the DID Route, then this is the List ID that leads may be searched through and that leads will be inserted into if necessary.</QXZ> |
| inbound_dids-entry_list_id | In-Group Entry List ID | <QXZ>If IN_GROUP is selected as the DID Route, then this is the Entry List ID that a new lead will be populated with if a new lead is added. Default is 0 for disabled.</QXZ> |
| inbound_dids-campaign_id | In-Group Campaign ID | <QXZ>If IN_GROUP is selected as the DID Route, then this is the Campaign ID that leads may be searched for in if the call handle method is CIDLOOKUPRC.</QXZ> |
| inbound_dids-phone_code | In-Group Phone Code | <QXZ>If IN_GROUP is selected as the DID Route, then this is the Phone Code used if a new lead is created.</QXZ> |
| inbound_dids-filter_clean_cid_number | Clean CID Number | <QXZ>This field allows you to specify a number of digits to restrict the incoming caller ID number to by putting an R in front of the number of digits, for example to restrict to the right 10 digits you would enter in R10. You can also use this feature to remove only a leading digit or digits by putting an L in front of the specific digits that you want to remove, for example to remove a 1 as the first digit you would enter in L1. The T option which will trim the end number to a specific number of digits from the left for example T3 on 12345 will return 123. Default is empty. If more than one rule is specified make sure you separate them with a space and they will be executed in the following order R L T.</QXZ> |
| inbound_dids-no_agent_ingroup_redirect | No-Agent In-Group Redirect | <QXZ>This setting allows you to redirect calls on this DID if there are no logged-in agents set to take calls from a specific In-Group. If this field is set to Y or NO_PAUSED and there are no agents logged in to take calls from the specific In-Group the calls will go to the No Agent In-Group Extension set below. The NO_PAUSED option will only send the call to the defined Extension if there are only paused agents in the in-group. The READY_ONLY option will send the call to the defined Extension if there are no agents waiting for calls right now in the in-group. Default is DISABLED. See the No Agent In-Group Extension setting below for more information.</QXZ> |
| inbound_dids-no_agent_ingroup_id | No-Agent In-Group ID | <QXZ>For the No-Agent In-Group Redirect feature above to work properly, an in-Group must be selected from this menu. Default is blank.</QXZ> |
| inbound_dids-no_agent_ingroup_extension | No-Agent In-Group Extension | <QXZ>For the No-Agent In-Group Redirect feature above to work properly, an Extension must be set in this field. Default is 9998811112. Below you will see some examples of default extensions that you can use in the system to terminate calls to,</QXZ><BR>- <QXZ>9998811112 - ANSWERED, This number is not in service</QXZ><BR>- <QXZ>9993333333 - UNANSWERED, signal 1, unallocated number, immediate hangup</QXZ><BR>- <QXZ>9998888888 - UNANSWERED, signal 17, busy signal, immediate hangup</QXZ><BR>- <QXZ>9994444444 - UNANSWERED, signal 27, out of order, immediate hangup</QXZ><BR>- <QXZ>9995555555 - UNANSWERED, ring for 120 seconds then hangup</QXZ> |
| inbound_dids-max_queue_ingroup_calls | Max Queue In-Group Calls | <QXZ>This setting allows you to redirect calls on this DID if the number of calls waiting in queue in a specific In-Group is above a set number. If this field is set to 0 this feature is disabled. Default is 0. See the Max Queue In-Group Extension setting below for more information.</QXZ> |
| inbound_dids-max_queue_ingroup_id | Max Queue In-Group ID | <QXZ>For the Max Queue In-Group Calls feature above to work properly, an in-Group must be selected from this menu. Default is blank.</QXZ> |
| inbound_dids-max_queue_ingroup_extension | Max Queue In-Group Extension | <QXZ>For the Max Queue In-Group Calls feature above to work properly, an Extension must be set in this field. Default is 9998811112. Directly above, in the No-Agent In-Group Extension description, you will see some examples of default extensions that you can use in the system to terminate calls to.</QXZ> |
| inbound_dids-pre_filter_phone_group_id | Pre-Filter Phone Group ID | <QXZ>This option allows you to filter calls through a Filter Phone Group before going through the standard filtering process below. If a match is found then the call is redirected to the Pre-Filter Phone Group DID as defined below. Default is blank for disabled.</QXZ> |
| inbound_dids-pre_filter_extension | Pre-Filter Phone Group DID | <QXZ>For the Pre-Filter Phone Group ID feature above to work properly, a DID Pattern must be set in this field. Default is blank for disabled. It is recommended that you confirm the DID you enter here is properly set in the system before assigning it.</QXZ> |
| inbound_dids-pre_filter_recent_call | Pre-Filter Recent Call | <QXZ>The Pre-Filter Recent Call feature allows for the filtering of inbound phone calls by whether the phone number has previously been an outbound and-or inbound phone call in the system. This setting requires that a Settings Container of the type DID_RECENT_CALL be set up to specify the settings for how it will search for a previous call. In this settings container you can configure it for outbound calls or inbound calls or both. There are 4 settings for each outbound and inbound that you must use:<br>outbound_recent_call_check_type - can be set to lead-x-y-days-range or log-x-y-days-range, the difference being if the leads database is searched using the last_local_call_time field or if the logs are searched using the call_time field.<br>outbound_recent_call_days - must be a range of days going back from today, with the start and end days separated by a dash. The start day will start at 00:00:00 and the end day would end at 23:59:59 local server time, so if 0-0 is set, it would search today for the full 24-hours of today.<br>outbound_recent_call_campaigns - can be set to --ALL-- to have no campaign restrictions, or can be set to a pipe-delimited list of campaign IDs. For inbound, this setting is called inbound_recent_call_groups and if the log method is used it should be a list of inbound group IDs if --ALL-- is not used.<br>outbound_recent_call_statuses - can be set to --ALL-- to have no status restrictions, or can be set to a pipe-delimited list of statuses.<br><br>Here are examples of both outbound and inbound recent call filtering settings:<br><br>outbound_recent_call_check_type => lead-x-y-days-range<br>outbound_recent_call_days => 0-14<br>outbound_recent_call_campaigns => --ALL--<br>outbound_recent_call_statuses => --ALL--<br><br>inbound_recent_call_check_type => log-x-y-days-range<br>inbound_recent_call_days => 21-999<br>inbound_recent_call_groups => TEST_IN|TEST_IN2|TEST_IN3<br>inbound_recent_call_statuses => DNC|NI|LIT<br><br>WARNING: Using this feature may cause load problems and slow down your system.</QXZ> |
| inbound_dids-pre_filter_recent_extension | Pre-Filter Recent Call DID | <QXZ>If the Pre-Filter Recent Call feature above is active and set to a valid Settings Container, then this field is the internal DID that the call would be sent to if there is a match for a recent call.</QXZ> |
| inbound_dids-filter_inbound_number | Filter Inbound Number | <QXZ>This option if enabled allows you to filter calls coming into this DID and send them to an alternative action if they match a phone number that is in the filter phone group or a URL response if you have configured one. Default is DISABLED. GROUP will search in a Filter Phone Group. URL will send a URL and will match if a 1 is sent back. DNC_INTERNAL will search by the internal DNC list. DNC_CAMPAIGN will search by one specific campaign DNC list. If the option has AREACODE at the end, then the number and an entry for that numbers 3 digit areacode will be searched for. Both DNC options already have areacode searching built in.</QXZ> |
| inbound_dids-filter_phone_group_id | Filter Phone Group ID | <QXZ>If the Filter Inbound Number field is set to GROUP then this is the ID of the Filter Phone Group that will have its numbers searched looking for a match to the caller ID number of the incoming call.</QXZ> |
| inbound_dids-filter_url | Filter URL | <QXZ>If the Filter Inbound Number field is set to URL then this is the web address of a script that will search a remote system and return a 1 for a match and a 0 for no match. Only two variables are available in the address if you use the VAR prefix like with webform addresses in campaigns, --A--phone_number--B-- and --A--did_pattern--B-- can be used in the URL to indicate the caller ID of the caller and the DID that the customer called in on.</QXZ> |
| inbound_dids-filter_url_did_redirect | Filter URL DID Redirect | <QXZ>If the Filter Inbound Number field is set to URL then this setting allows the URL response to specify a system DID to redirect the call to instead of using the default action. If a 0 is returned then the default action is used. If anything other than a 0 is returned then the call will be redirected to the resulting URL response value.</QXZ> |
| inbound_dids-filter_dnc_campaign | Filter DNC Campaign | <QXZ>If the Filter Inbound Number field is set to DNC_CAMPAIGN then this is the specific campaign ID that the campaign DNC list belongs to.</QXZ> |
| inbound_dids-filter_action | Filter Action | <QXZ>If Filter Inbound Number is activated and a match is found then this is the action that is to be taken. This is the same as the Route that you select for a DID, and the settings below function just like they do for a standard routing.</QXZ> |
| inbound_dids-custom_one | Custom DID Fields | <QXZ>These five fields can be used for various purposes, mostly relating to custom programming and reports.</QXZ> |
| did_ra_extensions | DID Remote Agent Extension Overrides | <QXZ>This section allows you to enable DIDs to have extension overrides for remote agent routed calls through in-groups. The User Start must be a valid Remote Agent User Start or if you want the Extension Override entry to work for all calls then you can use ---ALL--- in the User Start field. If there are multiple entries for the same DID and User Start then the active entries will be used in a round robin method.</QXZ> |
| call_menu-menu_id | Menu ID | <QXZ>This is the ID for this step of the call menu. This will also show up as the context that is used in the dialplan for this call menu. Here is a list of reserved phrases that cannot be used as menu IDs: vicidial, vicidial-auto, general, globals, default, trunkinbound, loopback-no-log, monitor_exit, monitor.</QXZ> |
| call_menu-menu_name | Menu Name | <QXZ>This field is the descriptive name for the call menu.</QXZ> |
| call_menu-menu_prompt | Menu Prompt | <QXZ>This field contains the file name of the audio prompt to play at the beginning of this menu. You can enter multiple prompts in this field and the other prompt fields by separating them with a pipe character. You can add NOINT directly in front of an audio file name to make it so the playback cannot be interrupted with a key press by the caller, the NOINT should not be a part of the filename, it is a special flag for the system. You may also use special purpose .agi scripts in this field as well like the cm_date.agi script, discuss with your administrator for more details. Another special prefix flag is NOPLAY, which can be used for debug purposes or if you are using Answer configuration on your system for inbound calls.</QXZ> |
| call_menu-user_group | Admin User Group | <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user to view this record.</QXZ> |
| call_menu-menu_timeout | Menu Timeout | <QXZ>This field is where you set the timeout in seconds that the menu will wait for the caller to enter in a DTMF choice. Setting this field to zero 0 will mean that there will be no wait time after the prompt is played.</QXZ> |
| call_menu-menu_timeout_prompt | Menu Timeout Prompt | <QXZ>This field contains the file name of the audio prompt to play when the timeout has been reached. Default is NONE to play no audio at timeout.</QXZ> |
| call_menu-menu_invalid_prompt | Menu Invalid Prompt | <QXZ>This field contains the file name of the audio prompt to play when the caller has selected an invalid option. Default is NONE to play no audio at invalid.</QXZ> |
| call_menu-menu_repeat | Menu Repeat | <QXZ>This field is where you define the number of times that the menu will play after the first time if no valid choice is made by the caller. Default is 1 to repeat the menu once.</QXZ> |
| call_menu-menu_time_check | Menu Time Check | <QXZ>This field is where you can select whether to restrict the Call Menu access to the specific hours set up in the selected Call Time. If the Call Time is blank, this setting will be ignored. Default is 0 for disabled.</QXZ> |
| call_menu-call_time_id | Call Time ID | <QXZ>This is the Call Time ID that will be used to restrict calling times if the Menu Time Check option is enabled.</QXZ> |
| call_menu-track_in_vdac | Track Calls in Real-Time Report | <QXZ>This field is where you can select whether you want the call to be tracked in the Real-time screen as an incoming IVR type call. Default is 1 for active.</QXZ> |
| call_menu-tracking_group | Tracking Group | <QXZ>This is the ID that you can use to track calls to this Call Menu when looking at the IVR Report. The list includes CALLMENU as the default as well as all of the In-Groups.</QXZ> |
| call_menu-dtmf_log | Log Key Press | <QXZ>This option if enabled will log the DTMF key press by the caller in this Call Menu. Default is 0 for disabled.</QXZ> |