help_documentation
Σύνολο εγγραφών στον πίνακα: 1581
| help_id | help_title | help_text |
|---|---|---|
| call_times-state_call_time_state | State Call Time State | <QXZ>This is the two letter code for the state that this calling time definition is for. For this to be in effect the local call time that is set in the campaign must have this state call time record in it as well as all of the leads having two letter state codes in them.</QXZ> |
| call_times-holiday_id | Holiday ID | <QXZ>This is the short name of a Holiday Definition. This needs to be a unique identifier. Do not use any spaces or punctuation for this field. max 30 characters, minimum of 2 characters.</QXZ> |
| call_times-holiday_name | Holiday Name | <QXZ>This is a more descriptive name of the Holiday Definition. This is a short summary of the Holiday definition. max 100 characters, minimum of 2 characters.</QXZ> |
| call_times-holiday_comments | Holiday Comments | <QXZ>This is where you can place comments for a Holiday Definition such as -10am to 4pm boxing day restrictions-. max 255 characters.</QXZ> |
| call_times-holiday_date | Holiday Date | <QXZ>This is the date of the holiday.</QXZ> |
| call_times-holiday_status | Holiday Status | <QXZ>This is the status of the holiday entry. ACTIVE status means that the holiday will be enabled on the holiday date. INACTIVE status means that the holiday will be ignored even on the holiday date. EXPIRED means that the holiday has passed its holiday date. Default is INACTIVE.</QXZ> |
| phones-agent_park_on_extension | Agent Park Exten | <QXZ>This is the default Parking extension for the client apps. Verify that a different one works before you change this.</QXZ> |
| shifts-shift_id | Shift ID | <QXZ>This is the short name of a system Shift Definition. This needs to be a unique identifier. Do not use any spaces or punctuation for this field. max 20 characters, minimum of 2 characters.</QXZ> |
| shifts-shift_name | Shift Name | <QXZ>This is a more descriptive name of the Shift Definition. This is a short summary of the Shift definition. max 50 characters, minimum of 2 characters.</QXZ> |
| shifts-user_group | Admin User Group | <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user to view this record.</QXZ> |
| shifts-shift_start_time | Shift Start Time | <QXZ>This is the time that the campaign shift begins. Must only be numbers, 9:30 AM would be 0930 and 5:00 PM would be 1700.</QXZ> |
| shifts-shift_length | Shift Length | <QXZ>This is the time in Hours and Minutes that the campaign shift lasts. 8 hours would be 08:00 and 7 hours and 30 minutes would be 07:30.</QXZ> |
| shifts-shift_weekdays | Shift Weekdays | <QXZ>In this section you should choose the days of the week that this shift is active.</QXZ> |
| shifts-report_option | Report Option | <QXZ>This option allows this specific shift to show up in selected reports that support this option.</QXZ> |
| shifts-report_rank | Report Rank | <QXZ>This option allows you to rank shifts in selected reports that support this option.</QXZ> |
| audio_store | Audio Store | <QXZ>This utility allows you to upload audio files to the web server so that they can be distributed to all of the system servers in a multi-server cluster. An important note, only two audio file types will work: <BR>.wav files that are PCM Mono 16bit 8k<BR> (for example: 1 channel, 8000 framerate, 16 bits, pcm uncompressed)<BR> and .gsm files that are 8bit 8k. <BR>Please verify that your files are properly formatted before uploading them here. After you have uploaded a .wav file, this page will attempt to validate the format of the file. If you see a red warning message, please re-format your audio file and upload it again. Uploading a file of the same filename will replace the older version of the same file on the audio store.</QXZ> |
| music_on_hold-moh_id | Music On Hold ID | <QXZ>This is the short name of a Music On Hold entry. This needs to be a unique identifier. Do not use any spaces or punctuation for this field. max 100 characters, minimum of 2 characters.</QXZ> |
| music_on_hold-moh_name | Music On Hold Name | <QXZ>This is a more descriptive name of the Music On Hold entry. This is a short summary of the Music On Hold context and will show as a comment in the musiconhold conf file. max 255 characters, minimum of 2 characters.</QXZ> |
| music_on_hold-active | Active | <QXZ>This option allows you to set the Music On Hold entry to active or inactive. Inactive will remove the entry from the conf files.</QXZ> |
| music_on_hold-user_group | Admin User Group | <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user to view this record.</QXZ> |
| music_on_hold-random | Random Order | <QXZ>This option allows you to define the playback of the audio files in a random order. If set to N then the defined order will be used.</QXZ> |
| music_on_hold-filename | Filename | <QXZ>To add a new audio file to a Music On Hold entry the file must first be in the audio store, then you can select the file and click submit to add it to the file list. Music on hold is updated once per minute if there have been changes made. Any files not listed in a music on hold entry that are present in the music on hold folder will be deleted.</QXZ> |
| tts_prompts-tts_id | TTS ID | <QXZ>This is the short name of a TTS entry. This needs to be a unique identifier. Do not use any spaces or punctuation for this field. max 50 characters, minimum of 2 characters.</QXZ> |
| tts_prompts-tts_name | TTS Name | <QXZ>This is a more descriptive name of the TTS entry. This is a short summary of the TTS definition. max 100 characters, minimum of 2 characters.</QXZ> |
| tts_prompts-active | Active | <QXZ>This option allows you to set the TTS entry to active or inactive.</QXZ> |
| tts_prompts-user_group | Admin User Group | <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user to view this record.</QXZ> |
| tts_prompts-tts_voice | TTS Voice | <QXZ>This is where you define the voice to be used in the TTS generation. Default is Allison-8kHz.</QXZ> |
| tts_prompts-tts_text | TTS Text | <QXZ>This is the actual Text To Speech data field that is sent to Cepstral for creation of the audio file to be played to the customer. you can use Speech Synthesis Markup Language -SSML- in this field, for example,</QXZ> <break time='1000ms'/> <QXZ>for a 1 second break. You can also use several variables such as first name, last name and title as system variables just like you do in a Script: --A--first_name--B--. If you have static audio files that you want to use based upon the value of one of the fields you can use those as well with C and D tags. The file names must be all lower case and they must be 8k 16bit pcm wav files. The field name must be the same but without the .wav in the filename. For example --C----A--address3--B----D-- would first find the value for address3, then it would try to find an audio file matching that value to put it into the prompt. Here is a list of the available variables: lead_id, entry_date, modify_date, status, user, vendor_lead_code, source_id, list_id, phone_number, title, first_name, middle_initial, last_name, address1, address2, address3, city, state, province, postal_code, country_code, gender, date_of_birth, alt_phone, email, security_phrase, comments, called_count, last_local_call_time, rank, owner</QXZ> |
| voicemail-voicemail_id | Voicemail ID | <QXZ>This is the all numbers identifier of this mailbox. This must not be a duplicate of an existing voicemail ID or the voicemail ID of a phone on the system, minimum of 2 characters.</QXZ> |
| voicemail-fullname | Name | <QXZ>This is name associated with this voicemail box. max 100 characters, minimum of 2 characters.</QXZ> |
| voicemail-pass | Password | <QXZ>This is the password that is used to gain access to the voicemail box when dialing in to check messages max 10 characters, minimum of 2 characters.</QXZ> |
| voicemail-active | Active | <QXZ>This option allows you to set the voicemail box to active or inactive. If the box is inactive you cannot leave messages on it and you cannot check messages in it.</QXZ> |
| voicemail-email | <QXZ>This optional setting allows you to have the voicemail messages sent to an email account, if your system is set up to send out email. If this field is empty then no emails will be sent out.</QXZ> | |
| voicemail-user_group | Admin User Group | <QXZ>This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user to view this record.</QXZ> |
| voicemail-delete_vm_after_email | Delete Voicemail After Email | <QXZ>This optional setting allows you to have the voicemail messages deleted from the system after they have been emailed out. Default is N.</QXZ> |
| voicemail-show_vm_on_summary | Show VM on Summary Screen | <QXZ>This option will display this Voicemail Box information on the summary page seen when logging into the administration page. It will show the box name, new message count, old count, and total messages in the box. Note the table will not be shown unless you have set at least one mailbox to Y. Default is N for off.</QXZ> |
| voicemail-voicemail_greeting | Voicemail Greeting | <QXZ>This optional setting allows you to define a voicemail greeting audio file from the audio store. Default is blank.</QXZ> |
| voicemail-voicemail_timezone | Voicemail Zone | <QXZ>This setting allows you to set the zone that this voicemail box will be set to when the time is logged for a message. Default is set in the System Settings.</QXZ> |
| voicemail-voicemail_options | Voicemail Options | <QXZ>This optional setting allows you to define additional voicemail settings. It is recommended that you leave this blank unless you know what you are doing.</QXZ> |
| users-alter_admin_interface_options | Alter Admin Interface Options | <QXZ>Changing this setting to 1 will allow this user to alter admin interface options.</QXZ> |
| list_loader | Admin lead loader | <QXZ> The basic web-based lead loader is designed simply to take a lead file - up to 8MB in size - that is either tab or pipe delimited and load it into the list table. The lead loader allows for field choosing and TXT- Plain Text, CSV- Comma Separated Values and XLS- Excel file formats. The lead loader does not do data validation, but it does allow you to check for duplicates in itself, within the campaign or within the entire system. Also, make sure that you have created the list that these leads are to be under so that you can use them. Here is a list of the fields in their proper order for the lead files: </QXZ><OL><LI><QXZ>Vendor Lead Code - shows up in the Vendor ID field of the GUI</QXZ><LI><QXZ>Source Code - internal use only for admins and DBAs</QXZ><LI><QXZ>List ID - the list number that these leads will show up under</QXZ><LI><QXZ>Phone Code - the prefix for the phone number - 1 for US, 44 for UK, 61 for AUS, etc</QXZ><LI><QXZ>Phone Number - must be at least 8 digits long</QXZ><LI><QXZ>Title - title of the customer - Mr. Ms. Mrs, etc...</QXZ><LI><QXZ>First Name</QXZ><LI><QXZ>Middle Initial</QXZ><LI><QXZ>Last Name</QXZ><LI><QXZ>Address Line 1</QXZ><LI><QXZ>Address Line 2</QXZ><LI><QXZ>Address Line 3</QXZ><LI><QXZ>City</QXZ><LI><QXZ>State - limited to 2 characters</QXZ><LI><QXZ>Province</QXZ><LI><QXZ>Postal Code</QXZ><LI><QXZ>Country</QXZ><LI><QXZ>Gender</QXZ><LI><QXZ>Date of Birth</QXZ><LI><QXZ>Alternate Phone Number</QXZ><LI><QXZ>Email Address</QXZ><LI><QXZ>Security Phrase</QXZ><LI><QXZ>Comments</QXZ><LI><QXZ>Rank</QXZ><LI><QXZ>Owner</QXZ></OL><BR><QXZ>NOTES: The Excel Lead loader functionality is enabled by a series of perl scripts and needs to have a properly configured /etc/astguiclient.conf file in place on the web server. Also, a couple perl modules must be loaded for it to work as well - OLE-Storage_Lite and Spreadsheet-ParseExcel. You can check for runtime errors in these by looking at your apache error_log file. Also, for duplication checks against campaign lists, the list that has new leads going into it does need to be created in the system before you start to load the leads.</QXZ> |
| international_dnc_loader | International DNC Loader | <QXZ>The international DNC loader is used to upload and store DNC lists by country in the dialer database, which can then be used to scrub against in the lead loader. This feature requires that the "Enable International DNC" feature be turned on in the system settings.<BR><BR>A background script constantly runs and checks a user-defined location for files to load. This places them in a queue table, the contents of which are displayed in this interface. From here the user can see what files have been uploaded, are being processed, or are finished/cancelled.<BR><BR>Uploaded files can be processed by assigning them a country code, designating whether or not the uploaded file is meant to purge said country's current DNC list or append to it, and selecting the file format the DNC file follows. <BR><BR>Files are processed automatically when the user presses the "START FILE" button and their progress can be tracked. Or the file can be cancelled and removed from the queue.</QXZ> |
| international_dnc_loader-country_code | DNC country code | <QXZ>This is the list of countries a DNC gleaned from the "vicidial_country_iso_tld" table in the database. In order to process an uploaded file into a DNC suppression table, you must specify what country it is for here.</QXZ> |
| international_dnc_loader-file_action | DNC file action | <QXZ>When a user wishes to process a DNC file here, they must specify if the uploaded file is meant to replace the existing data in the country's table (PURGE), or if the uploaded file should insert all new distinct leads in with the records already in the table (APPEND). If this is the first time a file is being loaded for a particular country, it doesn't matter which option is selected.</QXZ> |
| international_dnc_loader-file_layout | DNC file layout | <QXZ>This field tells the file processing script what kind of file is being loaded and where to look in the file for the phone numbers. The file formats displayed in the drop-down menu are gotten from the settings container "DNC_IMPORT_FORMATS", and formats should be defined or altered there.</QXZ> |
| international_dnc_loader-start_cancel | Start/cancel file | <QXZ>If the user has properly defined a country code, file action, and file layout for an uploaded "READY" file, they can click the "START FILE" button to set the file status to "PENDING", which will cause it to be picked up and processed by the automated processing script. Or, they can click "CANCEL" to set the file status to "CANCELLED", which will cause the file to eventually be purged from the queue table and also erased from the DNC storage folder by the automated processing script.</QXZ> |
| admin_phones_bulk_insert-servers | Servers | <QXZ>This is a list of the server IP addresses of existing servers in the system that you want the phone entries to be populated across. These must be valid IP addresses, they must be active in the system and you must put one per line in this text area input box.</QXZ> |
| admin_phones_bulk_insert-phones | Phones | <QXZ>This is a list of the phone extensions that you want to be created on all of the servers listed above. The phone extensions should be letters and numbers only, with no special characters and you must put one per line in this text area box.</QXZ> |
| list_loader-file_layout | File layout | <QXZ>The layout of the file you are loading. Standard Format uses the pre-defined standard file format. Custom layout allows the user to define the layout of the file themselves. Custom template is a hybrid of the previous two options, which allows the user to use a custom format they have defined previously and saved using the Custom Template Maker.</QXZ> |
| list_loader-template_id | Template ID | <QXZ>If the user has selected Custom layout from the File layout options, then this the template the lead loader will use. It will also override the selected list ID with the list ID that was assigned to the selected template when it was created.</QXZ> |