help_documentation
Σύνολο εγγραφών στον πίνακα: 1581
| help_id | help_title | help_text |
|---|---|---|
| users-inbound_credits | Inbound Calls Credits | <QXZ>If set to 0 or greater, this feature will limit the number of inbound calls an agent can take to this number, and this number will be reduced by 1 with every inbound call that the agent receives. This feature is not reset per-day like the similar Max Inbound Calls feature, Inbound Calls Credits can only be reset by a manager. As long as this number is greater than 0, the agent will be able to receive inbound phone calls. If this feature is active and the user gets to 0 Inbound Calls Credits, their ability to take inbound calls will be disabled until this setting is set to a value other than 0 for them and then the agent has to log out and back in again. The campaign Max Inbound Calls Outcome setting will be in effect if it is enabled, if this feature is triggered. Default is -1 for disabled.</QXZ> |
| users-max_hopper_calls | Max Manual Dial Hopper Calls | <QXZ>If this setting is set to a number greater than 0, then it will be the maximum number of outbound manual dial hopper calls that an agent can place across all campaigns in one day. A hopper call is a call that is placed by the agent clicking on the DIAL NEXT NUMBER button on their agent screen. If the agent reaches their maximum number of hopper calls and they click to place another DIAL NEXT NUMBER call, then their agent screen will say there are no more leads for them to dial. Default is 0 for disabled.</QXZ> |
| users-max_hopper_calls_hour | Max Manual Dial Hopper Calls Per Hour | <QXZ>If this setting is set to a number greater than 0, then it will be the maximum number of outbound manual dial hopper calls that an agent can place across all campaigns in one hour. A hopper call is a call that is placed by the agent clicking on the DIAL NEXT NUMBER button on their agent screen. If the agent reaches their maximum number of hopper calls for the current hour and they click to place another DIAL NEXT NUMBER call, then their agent screen will say there are no more leads for them to dial. The per hour hopper totals are reset at the top of every hour. Default is 0 for disabled.</QXZ> |
| users-wrapup_seconds_override | Wrap Seconds Override | <QXZ>If this setting is set to a number 0 or greater, then it will override the Campaign setting for Wrapup Seconds. This is a setting that is only refreshed in the agent interface at agent login time. Default is -1 for disabled.</QXZ> |
| users-ready_max_logout | Agent Ready Max Logout Override | <QXZ>If this setting is set to a number 0 or greater, then it will override the Campaign setting for Agent Ready Max Logout Seconds. This is a setting that is only refreshed in the agent interface at agent login time. Default is -1 for disabled.</QXZ> |
| users-status_group_id | Additional Status Group | <QXZ>This optional setting will allow you to define a Status Group of call disposition statuses that will be available to this agent to status calls with. This will be in addition to the statuses that the agent will already have as a part of the system statuses, campaign statuses as well as list and in-group status groups. The default is blank for disabled.</QXZ> |
| users-campaign_ranks | Campaign Ranks | <QXZ>In this section you can define the rank an agent will have for each campaign. These ranks can be used to allow for preferred call routing when Next Agent Call is set to campaign_rank. Also in this section are the WEB VARs for each campaign. These allow each agent to have a different variable string that can be added to the WEB FORM or SCRIPT tab URLs by simply putting --A--web_vars--B-- as you would put any other field. Another field in this section is GRADE, which allows for the campaign_grade_random Next Agent Call setting to be used. This grade setting will increase or decrease the probability that the agent will receive the call.</QXZ> |
| users-closer_campaigns | Inbound Groups | <QXZ>Here is where you select the inbound groups you want to receive calls from if you have selected the CLOSER campaign. You will also be able to set the rank, or skill level, in this section for each of the inbound groups as well as being able to see the number of calls received from each inbound group for this specific agent. Also in this section is the ability to give the agent a rank for each inbound group. These ranks can be used for preferred call routing when that option is selected in the in-group screen. Also in this section are the WEB VARs for each campaign. These allow each agent to have a different variable string that can be added to the WEB FORM or SCRIPT tab URLs by simply putting --A--web_vars--B-- as you would put any other field.</QXZ> |
| users-alter_custdata_override | Agent Alter Customer Data Override | <QXZ>This option will override whatever the option is in the campaign for altering of customer data. NOT_ACTIVE will use whatever setting is present for the campaign. ALLOW_ALTER will always allow for the agent to alter the customer data, no matter what the campaign setting is. Default is NOT_ACTIVE.</QXZ> |
| users-alter_custphone_override | Agent Alter Customer Phone Override | <QXZ>This option will override whatever the option is in the campaign for altering of customer phone number. NOT_ACTIVE will use whatever setting is present for the campaign. ALLOW_ALTER will always allow for the agent to alter the customer phone number, no matter what the campaign setting is. Default is NOT_ACTIVE.</QXZ> |
| users-custom_one | Custom User Fields | <QXZ>These five fields can be used for various purposes, and they can be populated in the web form addresses and scripts as user_custom_one and so on. The Custom 5 field can be used as a field to define a dialplan number to send a call to from an AGENTDIRECT in-group if the user is unavailable, you just need to put AGENTEXT in the MESSAGE or EXTENSION field in the AGENTDIRECT in-group and the system will look up the custom five field and send the call to that dialplan number.</QXZ> |
| users-alter_agent_interface_options | Alter Agent Interface Options | <QXZ>This option if set to 1 allows the administrative user to modify the Agents interface options in admin.php.</QXZ> |
| users-delete_users | Delete Users | <QXZ>This option if set to 1 allows the user to delete other users of equal or lesser user level from the system.</QXZ> |
| users-delete_user_groups | Delete User Groups | <QXZ>This option if set to 1 allows the user to delete user groups from the system.</QXZ> |
| users-delete_lists | Delete Lists | <QXZ>This option if set to 1 allows the user to delete lists from the system.</QXZ> |
| users-delete_campaigns | Delete Campaigns | <QXZ>This option if set to 1 allows the user to delete campaigns from the system.</QXZ> |
| users-delete_ingroups | Delete In-Groups | <QXZ>This option if set to 1 allows the user to delete Inbound Groups from the system.</QXZ> |
| users-modify_custom_dialplans | Modify Custom Dialplans | <QXZ>This option if set to 1 allows the user to view and modify custom dialplan entries that are available in the Call Menu, System Settings and Servers modification screens.</QXZ> |
| users-delete_remote_agents | Delete Remote Agents | <QXZ>This option if set to 1 allows the user to delete remote agents from the system.</QXZ> |
| users-load_leads | Load Leads | <QXZ>This option if set to 1 allows the user to load lead lists into the list table by way of the web based lead loader.</QXZ> |
| users-custom_fields_modify | Custom Fields Modify | <QXZ>This option if set to 1 allows the user to modify custom list fields.</QXZ> |
| users-campaign_detail | Campaign Detail | <QXZ>This option if set to 1 allows the user to view and modify the campaign detail screen elements.</QXZ> |
| users-modify_dial_prefix | Modify Campaign Dial Prefix | <QXZ>This option if set to 1 will allow the user to modify the campaign Dial Prefix, Manual Dial Prefix and 3-Way Call Dial Prefix fields, as well as the List Modify page Dial Prefix Override field. Default is 0 for disabled.</QXZ> |
| users-ast_admin_access | AGC Admin Access | <QXZ>This option if set to 1 allows the user to login to the astGUIclient admin pages. This setting is special in that it allows for admin access to multiple admin sections by itself - vicidial conferences, conferences, group aliases, phones, phone aliases, conf templates, carriers, text-to-speech, music-on-hold, voicemail boxes, screen labels, screen colors, contacts, settings containers, status groups and CID groups.</QXZ> |
| users-modify_phones | Modify Phones | <QXZ>This setting will allow access for the user to modify the following sections - phones, phone aliases and group aliases.</QXZ> |
| users-modify_servers | Modify Servers | <QXZ>This setting will allow access for the user to modify the following sections - servers, settings containers, system settings, system statuses, status categories and QC status codes.</QXZ> |
| users-modify_statuses | Modify Statuses | <QXZ>This setting will allow access for the user to modify the following sections - system statuses, status groups, status categories, CID groups and VM message groups.</QXZ> |
| users-ast_delete_phones | AGC Delete Phones | <QXZ>This option if set to 1 allows the user to delete phone entries in the astGUIclient admin pages.</QXZ> |
| users-delete_scripts | Delete Scripts | <QXZ>This option if set to 1 allows the user to delete Campaign scripts in the script modification screen.</QXZ> |
| users-modify_leads | Modify Leads | <QXZ>This option if set to 1 or 3 allows the user to modify leads in the admin section lead search results page. If this option is set to 2 or 4, the admin user can modify all lead fields except for the phone number and alt number fields. This option if set to 3 or 4 allows the user to modify the log statuses of the logs shown in the modify lead admin screen. This option set to 5 is Read-Only mode and will not allow lead modifications or the adding of new leads by the user.</QXZ> |
| users-export_gdpr_leads | GDPR-Compliant Export Delete Leads | <QXZ>This setting if enabled will allow for the complete download and/or deletion of all customer data for a particular lead, in compliance with the General Data Protection Regulation (GDPR). Default is 0 for disabled. A setting of 1 will enable downloading data, and a setting of 2 will enable not just downloading, but also deletion of data, including any recordings.</QXZ><BR><B><QXZ>You are not allowed to set this user setting higher than the current system setting. </QXZ></B> |
| users-modify_email_accounts | Modify Email Accounts | <QXZ>This option if set to 1 allows the user to modify email accounts in the email account management page.</QXZ> |
| users-change_agent_campaign | Change Agent Campaign | <QXZ>This option if set to 1 allows the user to alter the campaign that an agent is logged into while they are logged into it.</QXZ> |
| users-delete_filters | Delete Filters | <QXZ>This option allows the user to be able to delete lead filters from the system.</QXZ> |
| users-delete_call_times | Delete Call Times | <QXZ>This option allows the user to be able to delete call times records and state call times records from the system.</QXZ> |
| users-modify_call_times | Modify Call Times | <QXZ>This option allows the user to view and modify the call times and state call times records. A user does not need this option enabled if they only need to change the call times option on the campaigns screen.</QXZ> |
| users-modify_sections | Modify Sections | <QXZ>These options allow the user to view and modify each sections records. If set to 0, the user will be able to see the section list, but not the detail or modification screen of a record in that section.</QXZ> |
| users-view_reports | View Reports | <QXZ>This option allows the user to view the system web reports.</QXZ> |
| users-access_recordings | Access Recordings | <QXZ>This option allows the user to have access to call recordings.</QXZ> |
| users-qc_enabled | QC Enabled | <QXZ>This option allows the user to log in to the Quality Control agent screen.</QXZ> |
| users-qc_user_level | QC User Level | <QXZ>This setting defines what the agent Quality Control user level is. This will dictate the level of functionality for the agent in the QC section:</QXZ><BR><QXZ>1 - Modify Nothing</QXZ><BR><QXZ>2 - Modify Nothing Except Status</QXZ><BR><QXZ>3 - Modify All Fields</QXZ><BR><QXZ>4 - Verify First Round of QC</QXZ><BR><QXZ>5 - View QC Statistics</QXZ><BR><QXZ>6 - Ability to Modify FINISHed records</QXZ><BR><QXZ>7 - Manager Level</QXZ> |
| users-qc_pass | QC Record Pass | <QXZ>This option allows the agent to specify that a record has passed the first round of QC after reviewing the record.</QXZ> |
| users-qc_finish | QC Record Finish | <QXZ>This option allows the agent to specify that a record has finished the second round of QC after reviewing the passed record.</QXZ> |
| users-qc_commit | QC Record Commit | <QXZ>This option allows the agent to specify that a record has been committed in QC. It can no longer be modified by anyone.</QXZ> |
| users-hci_enabled | HCI Enabled | <QXZ>This option allows the user to have access to the HCI screen, which is accessible from the Welcome page, if Hopper Hold Inserts are allowed on your system.</QXZ> |
| users-add_timeclock_log | Add Timeclock Log Record | <QXZ>This option allows the user to add records to the timeclock log.</QXZ> |
| users-modify_timeclock_log | Modify Timeclock Log Record | <QXZ>This option allows the user to modify records in the timeclock log.</QXZ> |
| users-delete_timeclock_log | Delete Timeclock Log Record | <QXZ>This option allows the user to delete records in the timeclock log.</QXZ> |
| users-manager_shift_enforcement_override | Manager Shift Enforcement Override | <QXZ>This setting if set to 1 will allow a manager to enter their user and password on an agent screen to override the shift restrictions on an agent session if the agent is trying to log in outside of their shift. Default is 0.</QXZ> |
| users-vdc_agent_api_access | Agent API Access | <QXZ>This option allows the account to be used with the agent and non-agent API commands.</QXZ> |