help_documentation
Σύνολο εγγραφών στον πίνακα: 1581
| help_id | help_title | help_text |
|---|---|---|
| settings-allow_sipsak_messages | Allow SIPSAK Messages | <QXZ>If set to 1, this will allow the sipsak phones table setting to work if the phone is set to the SIP protocol. The server will send messages to the SIP phone to display on the phone display when logged into the system. This feature only works with SIP phones and requires sipsak application to be installed on the web server that the agent is logged into. Default is 0. </QXZ> |
| settings-vdc_agent_api_active | Agent API Active | <QXZ>If set to 1, this will allow the Agent API interface to function. Default is 0. </QXZ> |
| settings-agent_notifications | Allow Agent API Notifications | <QXZ>If set to 1, this will allow the Agent API send_notification function to send notifications to agents in their agent screens. Default is 0 for disabled. </QXZ> |
| settings-admin_modify_refresh | Admin Modify Auto-Refresh | <QXZ>This is the refresh interval in seconds of the modify screens in this admin interface. Setting this to 0 will disable it, setting it below 5 will mostly make the modify screens unusable because they will refresh too quickly to change fields. This option is useful in situations where more than one manager is controlling settings on an active campaign or in-group so that the settings are refreshed frequently. Default is 0.</QXZ> |
| settings-nocache_admin | Admin No-Cache | <QXZ>Setting this to 1 will set all admin pages to web browser no-cache, so every screen has to be reloaded every time it is viewed, even if clicking back on the browser. Default is 0 for disabled.</QXZ> |
| settings-admin_row_click | Admin Row Click | <QXZ>Setting this to 1 will allow you to click on a row to go to a record link in addition to being able to go to the record link by clicking on the text link. Default is 1 for enabled.</QXZ> |
| settings-entries_per_page | Admin Records Per Page | <QXZ>This setting will allow you to set the maximum number of records that can appear on an admin page listing. Currently only works for Phones and DIDs. Default is 0 for disabled.</QXZ> |
| settings-user_admin_redirect | Admin User Redirect | <QXZ>If enabled, you can define a URL that an admin web user is redirected to when they log in to the admin screens. This is often used for level 7 report only users to be sent to a single report without seeing the admin screens at all. Default is 0 for disabled.</QXZ> |
| settings-enable_agc_xfer_log | Enable Agent Transfer Logfile | <QXZ>This option will log to a text logfile on the webserver every time a call is transferred to an agent. Default is 0, disabled.</QXZ> |
| settings-enable_agc_dispo_log | Enable Agent Disposition Logfile | <QXZ>This option will log to a text logfile on the webserver every time a call is dispositioned by an agent. Default is 0, disabled.</QXZ> |
| settings-timeclock_end_of_day | Timeclock End Of Day | <QXZ>This setting defines when all users are to be auto logged out of the timeclock system. Only runs once a day. must be only 4 digits 2 digit hour and 2 digit minutes in 24 hour time. Default is 0000.</QXZ> |
| settings-default_local_gmt | Default Local GMT | <QXZ>This setting defines what will be used by default when new phones and servers are added using this admin web interface. Default is -5.</QXZ> |
| settings-default_voicemail_timezone | Default Voicemail Zone | <QXZ>This setting defines what zone will be used by default when new phones and voicemail boxes are created. The list of available zones is directly taken from the voicemail.conf file. Default is eastern.</QXZ> |
| settings-agents_calls_reset | Agents Calls Reset | <QXZ>This setting defines whether the logged-in agents and active phone calls records are to be reset at the timeclock end of day. Default is 1 for enabled.</QXZ> |
| settings-timeclock_last_reset_date | Timeclock Last Auto Logout | <QXZ>This field displays the date of the last auto-logout.</QXZ> |
| settings-vdc_header_date_format | Agent Screen Header Date Format | <QXZ>This menu allows you to choose the format of the date and time that shows up at the top of the agent screen. The options for this setting are: default is MS_DASH_24HR</QXZ><BR>MS_DASH_24HR 2008-06-24 23:59:59 - <QXZ>Default date format with year month day followed by 24 hour time</QXZ><BR>US_SLASH_24HR 06/24/2008 23:59:59 - <QXZ>USA date format with month day year followed by 24 hour time</QXZ><BR>EU_SLASH_24HR 24/06/2008 23:59:59 - <QXZ>European date format with day month year followed by 24 hour time</QXZ><BR>AL_TEXT_24HR JUN 24 23:59:59 - <QXZ>Text date format with abbreviated month day followed by 24 hour time</QXZ><BR>MS_DASH_AMPM 2008-06-24 11:59:59 PM - <QXZ>Default date format with year month day followed by 12 hour time</QXZ><BR>US_SLASH_AMPM 06/24/2008 11:59:59 PM - <QXZ>USA date format with month day year followed by 12 hour time</QXZ><BR>EU_SLASH_AMPM 24/06/2008 11:59:59 PM - <QXZ>European date format with day month year followed by 12 hour time</QXZ><BR>AL_TEXT_AMPM JUN 24 11:59:59 PM - <QXZ>Text date format with abbreviated month day followed by 12 hour time</QXZ> |
| settings-vdc_customer_date_format | Agent Screen Customer Date Format | <QXZ>This menu allows you to choose the format of the customer date and time that shows up at the top of the Customer Information section of the agent screen. The options for this setting are: default is AL_TEXT_AMPM</QXZ><BR>MS_DASH_24HR 2008-06-24 23:59:59 - <QXZ>Default date format with year month day followed by 24 hour time</QXZ><BR>US_SLASH_24HR 06/24/2008 23:59:59 - <QXZ>USA date format with month day year followed by 24 hour time</QXZ><BR>EU_SLASH_24HR 24/06/2008 23:59:59 - <QXZ>European date format with day month year followed by 24 hour time</QXZ><BR>AL_TEXT_24HR JUN 24 23:59:59 - <QXZ>Text date format with abbreviated month day followed by 24 hour time</QXZ><BR>MS_DASH_AMPM 2008-06-24 11:59:59 PM - <QXZ>Default date format with year month day followed by 12 hour time</QXZ><BR>US_SLASH_AMPM 06/24/2008 11:59:59 PM - <QXZ>USA date format with month day year followed by 12 hour time</QXZ><BR>EU_SLASH_AMPM 24/06/2008 11:59:59 PM - <QXZ>European date format with day month year followed by 12 hour time</QXZ><BR>AL_TEXT_AMPM JUN 24 11:59:59 PM - <QXZ>Text date format with abbreviated month day followed by 12 hour time</QXZ> |
| settings-vdc_header_phone_format | Agent Screen Customer Phone Format | <QXZ>This menu allows you to choose the format of the customer phone number that shows up in the status section of the agent screen. The options for this setting are: default is US_PARN</QXZ><BR>US_DASH 000-000-0000 - <QXZ>USA dash separated phone number</QXZ><BR>US_PARN (000)000-0000 - <QXZ>USA dash separated number with area code in parenthesis</QXZ><BR>MS_NODS 0000000000 - <QXZ>No formatting</QXZ><BR>UK_DASH 00 0000-0000 - <QXZ>UK dash separated phone number with space after city code</QXZ><BR>AU_SPAC 000 000 000 - <QXZ>Australia space separated phone number</QXZ><BR>IT_DASH 0000-000-000 - <QXZ>Italy dash separated phone number</QXZ><BR>FR_SPAC 00 00 00 00 00 - <QXZ>France space separated phone number</QXZ> |
| settings-agent_hide_hangup | Allow Hide Customer Hangup Button | <QXZ>This setting will allow the campaign setting to be able to hide the agent screen Hangup Customer button, and the Transfer Conference frame Hangup Both button, for agents logging in to that campaign. This option should only be used if the campaign is using a custom application to hang up customer phone calls through the Agent API. Default is 0 for disabled.</QXZ> |
| settings-agent_xfer_park_3way | Agent Screen Park Xfer Button | <QXZ>This option defines whether the agent screen can have a button in the Transfer Conference frame that will allow the agent to park a 3way call. Default is 0 for disabled.</QXZ> |
| settings-agent_logout_link | Agent Screen Logout Link Credentials | <QXZ>This option controls whether the agent screen logout link will contain the agent credentials as a part of the link, or if the link will go to a blank login page. -0- will go to a blank form and -1- will go to a form that has the user credentials filled in.</QXZ> |
| settings-agent_soundboards | Agent Soundboards | <QXZ>This option allows you to create agent soundboards that allow an agent in the user screen to click on audio files to have them play in their session. Default is 0 for disabled.</QXZ> |
| settings-browser_call_alerts | Agent Browser Call Alerts | <QXZ>This option, if enabled, will allow you to select a sound, at the campaign level, when a call arrives in an agent session, to be played by the web browser program that the agent is using to log into the Agent Screen with. This is only recommended for agents using softphones or webphones. If you decide to use this option, you may want to contact your system administrator to disable the default enter and leave session sounds on your dialers. Default is 0 for disabled.</QXZ> |
| settings-login_kickall | Agent Login Kick-all | <QXZ>If enabled, when an agent logs into the agent screen, any channels that were already in the agent session will be hung up before the agent is placed into the session. This will delay the agent login by a couple of seconds. Default is 0 for disabled.</QXZ> |
| settings-agent_hidden_sound | Agent Hidden Browser Sound | <QXZ>This feature will allow you to have the selected sound file played to the Agent Screen when the web browser window with the Agent Screen in it is hidden or the agent changes to a different application on their computer. To enable this feature, the Agent Hidden Browser Sound Seconds below must be greater than 0. This feature can be used to disable web browser javascript throttling if set to an audible sound at a 20 second interval. We have tested this with the -click_quiet- sound file at a volume of -25-. We have also tested the -20Hz_tone- sound file at the same volume and Sound Seconds set to -5-.</QXZ> |
| settings-agent_hidden_sound_seconds | Agent Hidden Browser Sound Seconds | <QXZ>This is the interval at which the selected Agent Hidden Browser Sound above will be played. If this is set to 20, then the Agent Hidden Browser Sound will be played every 20 seconds that the agent screen is hidden from view. Default is 0 for disabled.</QXZ> |
| settings-enable_pause_code_limits | Enable Pause Code Time Limits | <QXZ>This option allows you to be able to set the Time Limit field in campaign pause codes, which will change the color of the agent on the Real-Time Report if they are in that pause code for more than the defined amount of seconds. Default is 0 for disabled.</QXZ> |
| settings-agentonly_callback_campaign_lock | Agent Only Callback Campaign Lock | <QXZ>This option defines whether AGENTONLY callbacks are locked to the campaign that the agent originally created them under. Setting this to 1 means that the agent can only dial them from the campaign they were set under, 0 means that the agent can access them no matter what campaign they are logged into. Default is 1.</QXZ> |
| settings-callback_time_24hour | Callback Time 24 Hours | <QXZ>This option defines whether the agent sees 12 hour time with AM PM options or 24 hour time on the Callback setting screen in the agent interface. Default is 0 for disabled.</QXZ> |
| settings-anyone_callback_inactive_lists | Anyone Callback Inactive Lists | <QXZ>This option defines whether an ANYONE callback within an inactive list will be placed in the hopper to be dialed or not. The default option will place ANYONE scheduled callbacks from inactive lists into the hopper for up to one minute before removing them from the hopper. Using the NO_ADD_TO_HOPPER option will prevent ANYONE scheduled callbacks from inactive lists from ever being put into the hopper while the list is inactive. The KEEP_IN_HOPPER option will put ANYONE scheduled callbacks from inactive lists into the hopper and will make sure they stay in the hopper until they are dialed, or they are no longer dialable due to a Call Time setting. This feature only affects campaigns that use the dial hopper. Default is default.</QXZ> |
| settings-sounds_central_control_active | Central Sound Control Active | <QXZ>This option defines whether the sound synchronization system is active across all servers. Default is 0 for inactive.</QXZ> |
| settings-sounds_web_server | Sounds Web Server | <QXZ>This is the server name or IP address of the web server that will be handling the sound files on this system, this must match the server name or IP of the machine you are trying to access the audio_store.php webpage on or it will not work. Default is 127.0.0.1. If you need to have your webservers operate on SSL only, then prefix this with https://</QXZ> |
| settings-sounds_web_directory | Sounds Web Directory | <QXZ>This auto-generated directory name is created at random by the system as the place that the audio store will be kept. All audio files will reside in this directory.</QXZ> |
| settings-meetme_enter_login_filename | Custom Agent Login Sound | <QXZ>This is a systemwide feature that only works on Asterisk 1.8 servers or higher. This allows you to set an audio file for your agents to hear after their phone has connected to the server after they have logged in to the agent screen. If you want to have this audio prompt be the only prompt that the agent hears, then you will need to copy the sip-silence audio files over the only-person audio files. If you want the agent to hear no prompt when they login then also set this field to sip-silence. Default is EMPTY.</QXZ> |
| settings-meetme_enter_leave3way_filename | Custom Agent Leave 3way Sound | <QXZ>This is a systemwide feature that only works on Asterisk 1.8 servers or higher. This allows you to set an audio file for your agents to hear after they have left a 3way conference in the agent screen. If you want to have this audio prompt be the only prompt that the agent hears, then you will need to copy the sip-silence audio files over the only-person audio files. If you want the agent to hear no prompt after they leave a 3way call then also set this field to sip-silence. Default is EMPTY.</QXZ> |
| settings-admin_home_url | Admin Home URL | <QXZ>This is the URL or web site address that you will go to if you click on the HOME link at the top of the admin.php page.</QXZ> |
| settings-admin_web_directory | Admin Web Directory | <QXZ>This is the web directory that your administration web content, like admin.php, are in. To figure out your Admin web directory, it is everything that is between the domain name and the admin.php in the URL on this page, without the beginning and ending slashes.</QXZ> |
| settings-agent_script | Agent Screen Script | <QXZ>This is the PHP script page of the agent screen.</QXZ> |
| settings-active_voicemail_server | Active Voicemail Server | <QXZ>In multi-server systems, this is the server that will handle all voicemail boxes. This server is also where the dial-in generated prompts will be uploaded from, the 8168 recordings. It is important that this server is both Active and an Active Asterisk server.</QXZ> |
| settings-allow_voicemail_greeting | Allow Voicemail Greeting Chooser | <QXZ>If this setting is enabled it will allow you to choose an audio file from the audio store to be played as the voicemail greeting to a specific voicemail box. Default is 0 for disabled.</QXZ> |
| settings-outbound_autodial_active | Outbound Auto-Dial Active | <QXZ>This option allows you to enable or disable outbound auto-dialing within the system, setting this field to 0 will remove the LISTS and FILTERS sections and many fields from the Campaign Modification screens. Manual entry dialing will still be allowable from within the agent screen, but no list dialing will be possible. Default is 1 for active.</QXZ> |
| settings-hopper_hold_inserts | Lead Hopper Hold Inserts Allowed | <QXZ>If enabled, this setting will allow campaigns to be set to insert leads into the hopper as a RHOLD status so that they can be activated by a separate process. Default is 0 for disabled.</QXZ> |
| settings-allow_shared_dial | Shared Agent Campaign Dialing | <QXZ>This option will allow you to set SHARED campaign Dial Methods in order to share agents across multiple outbound campaigns. For more details on how to set this up properly, read the AGENT_MULTI-CAMPAIGN_DIALING.txt document. Default is 0 for disabled.</QXZ> |
| settings-agent_search_method | Agent Search Method Override | <QXZ>This option will allow you to override the agent search method that is defined in the dialplan on your dialers on a per in-group and-or per campaign basis. Setting this to -1- will enable the override for both in-groups and campaigns. -2- will enable only for in-groups. -3- will enable only for campaigns. Default is 0 for disabled. WARNING, we do not recommend enabling this setting, it can lead to greatly increased dropped calls if improperly used.</QXZ> |
| settings-ofcom_uk_drop_calc | UK OFCOM Drop Calculation | <QXZ>This option allows you to enable the new UK OFCOM Drop calculation formula for individual campaigns. As of December 2015, OFCOM in the UK changed their method for calculating the drop,or abandon, percentage for an outbound dialing campaign. The new formula includes an estimate of the number of drops that were answering machines. They do this by using the agent-answered percentage of answering machines and subtracting that percentage from the number of drops. Then that new drop number is divided by the total agent-answered human-answered calls PLUS the number of drops. This differs in several ways from the way it had been done, as well as the way the drop percentage has been calculated in the USA and Canada. This new UK drop calculation method can be activated as a system setting AND a campaign option. Both must be enabled for the campaign to use the new method. In order for agent-statused answering machines to be calculated properly, we have added an answering machine status flag that is used to gather those statuses. Default is 0 for inactive.</QXZ> |
| settings-disable_auto_dial | Disable Auto-Dial | <QXZ>This option is only editable by a system administrator. It will not remove any options from the management web interface, but it will prevent any auto-dialing of leads from happening on the system. Only Manual Dial outbound calls triggered directly by agents will function if this option is enabled. Default is 0 for inactive.</QXZ> |
| settings-auto_dial_limit | Auto Dial Limit | <QXZ>This is the maximum limit of the auto dial level in the campaign screen.</QXZ> |
| settings-max_logged_in_agents | Allow Campaign Agent Limits | <QXZ>If enabled, this setting will allow you to set the maximum number of agents that can be logged in to a single campaign at one time, defined at the campaign level. Default is 0 for disabled.</QXZ> |
| settings-outbound_calls_per_second | Max FILL Calls per Second | <QXZ>This setting determines the maximum number of calls that can be placed by the auto-FILL outbound auto-dialing script on for all servers, per second. Must be from 1 to 1000. Default is 40.</QXZ> |
| settings-web_loader_phone_length | Web Lead Loader Phone Length | <QXZ>This setting allows you to only allow phone numbers of a specific length into the system when loading leads with the web lead loader. The CHOOSE option allows a manager to optionally select a number of phone number digits to check the length by when loading leads one file at a time. Selecting a number option will not allow a manager to choose while loading leads, the check will be used every time the web lead loader is used. Default is DISABLED.</QXZ> |