help_documentation
Σύνολο εγγραφών στον πίνακα: 1581
| help_id | help_title | help_text |
|---|---|---|
| settings-web_loader_phone_strip | Web Lead Loader Phone Prefix Strip | <QXZ>If not DISABLED, this setting will strip the entered characters from the beginning of the phone number of a lead when it is loaded into the system by the web lead loader. For example, if this field is set to 0 and the phone number in a lead file is 0123456789, then the phone number would be imported into the system as 123456789. Default is DISABLED.</QXZ> |
| settings-manual_dial_phone_strip | Manual Dial Phone Prefix Strip | <QXZ>If not DISABLED, this setting will strip the entered characters from the beginning of the phone number of a lead when it is manual dialed by the agent in the agent screen. For example, if this field is set to 0 and the phone number the agent enters to manual dial is 0123456789, then the phone number would be changed to 123456789 before it is dialed and entered into the system. Default is DISABLED.</QXZ> |
| settings-allow_custom_dialplan | Allow Custom Dialplan Entries | <QXZ>This option allows you to enter custom dialplan lines into Call Menus, Servers and System Settings. Default is 0 for inactive.</QXZ> |
| settings-pllb_grouping_limit | PLLB Grouping Limit | <QXZ>Phone Login Load Balancing Grouping Limit. If PLLB Grouping is set to CASCADING at the campaign level then this setting will determine the number of agents acceptable on each server across all campaigns. Default is 100.</QXZ> |
| settings-generate_cross_server_exten | Generate Cross-Server Phone Extensions | <QXZ>This option if set to 1 will generate dialplan entries for every phone on a multi-server system. Default is 0 for inactive.</QXZ> |
| settings-usacan_phone_dialcode_fix | USA-Canada Phone Number Dialcode Fix | <QXZ>This option if set to 1 will trigger a process that will run at the Timeclock End of Day and will check all phone numbers to populate the dial code, or phone code, field with a 1 if it is missing as well as remove a leading 1 from the phone number field if it is present. Default is 0 for inactive.</QXZ> |
| settings-default_phone_code | Default Phone Code | <QXZ>This setting will be used to fill in the Phone Code field on manual dial calls from the agent screen, also called Dial Code in some places. Default is 1.</QXZ> |
| settings-user_territories_active | User Territories Active | <QXZ>This setting allows you to enable the User Territories settings from the user modification screen. This feature was added to allow for more integration with a customized Vtiger installation but can have applications in system by itself as well. Default is 0 for disabled.</QXZ> |
| settings-user_codes_admin | User Codes Admin Pulldown | <QXZ>This option if enabled will only allow User Level 9 users to modify the User Code field on the User Modify page, and it will change the User Code field to a pulldown menu, the options for which are stored in the USER_CODES_SYSTEM Settings Container. Setting this to -2- will use the user_codes_admin.txt file in the admin web directory for the User Codes pulldown list instead of the Settings Container. The list of available User Codes can be just a list of User Codes with one on each line, or each line can have a User Code and an optional description with a pipe separating the two fields. Default is 0 for disabled.</QXZ> |
| settings-list_status_modification_confirmation | List Status Modification Confirmation | <QXZ>This setting will cause the admin interface to request a confirmation whenever a user submits a change to the campaign settings or list settings that involves modifying the -Active- status of a list. Default is 0 for disabled.</QXZ> |
| settings-enable_first_webform | Enable First Webform | <QXZ>This setting allows you to have a web form for campaigns and in-groups in the agent interface. Default is 1 for enabled.</QXZ> |
| settings-enable_second_webform | Enable Second Webform | <QXZ>This setting allows you to have a second web form for campaigns and in-groups in the agent interface. Default is 1 for enabled.</QXZ> |
| settings-enable_third_webform | Enable Third Webform | <QXZ>This setting allows you to have a third web form for campaigns and in-groups in the agent interface. Default is 0 for disabled.</QXZ> |
| settings-enable_second_script | Enable Second Script Tab | <QXZ>This setting allows you to have a second script tab for campaigns and in the agent interface. Default is 0 for disabled.</QXZ> |
| settings-enable_tts_integration | Enable TTS Integration | <QXZ>This setting allows you to enable Text To Speech integration with Cepstral. This is currently only available for outbound Survey type campaigns. Default is 0 for disabled.</QXZ> |
| settings-callcard_enabled | Enable CallCard | <QXZ>This setting enables the CallCard features to allow for callers to use pin numbers and card_ids that have a balance of minutes and those balances can have agent talk time on customer calls to in-groups deducted. Default is 0 for disabled.</QXZ> |
| settings-test_campaign_calls | Enable Campaign Test Calls | <QXZ>This setting enables the ability to enter a phone code and phone number into fields at the bottom of the Campaign Detail screen and place a phone call to that number as if it were a lead being auto-dialed in the system. The phone number will be stored as a new lead in the manual dial list ID list. The campaign must be active for this feature to be enabled, and it is recommended that the lists assigned to the campaign all be set to inactive. The dial prefix, dial timeout and all other dialing related features, except for DNC and call time options, will affect the dialing of the test number. The phone call will be placed on the server selected as the voicemail server in the system settings. Default is 0 for disabled.</QXZ> |
| settings-did_system_filter | DID System Filter | <QXZ>This setting enables the special did_system_filter DID entry. The filter settings in this DID entry will be applied to all incoming calls to the system, prior to any other actions on the call. This feature is commonly used for system-wide inbound blacklists, or filtering of do-not-contact phone numbers. Default is 0 for disabled.</QXZ> |
| settings-inbound_answer_config | Inbound Answer Configuration | <QXZ>If enabled, this allows you to override the default behavior with inbound calls automatically being answered when they are routed. After this is enabled, you will see options to define if an Answer signal is sent at the individual DID, In-Group or Call Menu level. Default is 0 for disabled.</QXZ> |
| settings-inbound_credits | Inbound Calls Credits | <QXZ>If this setting is enabled, it will allow you to set a number of Inbound Calls Credits in the User Modify screen for each user. Default is 0 for disabled.</QXZ> |
| settings-abandon_check_queue | Enable Abandon Check Queue | <QXZ>If enabled, this allows you to use the Abandon Check Queue to call back customers that called in to your system but did not talk to an agent. See the details for this feature at the bottom of the INBOUND_CALLBACK_QUEUE.txt document. Default is 0 for disabled.</QXZ> |
| settings-enable_international_dncs | Enable Interational DNCs | <QXZ>If enabled, this allows you to create DNC lists for individual countries and provides the option to scrub against these lists when loading lead files.</QXZ> |
| settings-user_new_lead_limit | New Leads Per List Limit | <QXZ>This setting enables the new lead limits per list to be set on the list modify page and the user list new lead limit page. This feature will only work properly if the campaign is set to either the MANUAL or INBOUND_MAN Dial Method and No Hopper dialing is enabled. Default is 0 for disabled.</QXZ> |
| settings-daily_call_count_limit | Enable Daily Called Count Limits | <QXZ>Enabling this setting will allow you to define a daily called count limit on a per campaign basis by either lead or phone number. Default is 0 for disabled.</QXZ> |
| settings-call_limit_24hour | Enable 24-Hour Called Count Limits | <QXZ>Enabling this setting will allow you to define a 24-hour called count limit on a per campaign basis. Default is 0 for disabled.</QXZ> |
| settings-call_quota_lead_ranking | Call Quota Lead Ranking | <QXZ>This setting allows you to use the campaign setting for Call Quota Lead Ranking, which allows for a complex set of recycle dialing priorities for non-contact calls. Default is 0 for disabled.</QXZ> |
| settings-demographic_quotas | Demographic Quotas | <QXZ>This setting allows you to use the campaign Demographic Quotas feature, which allows for a dialing pattern that is based around a set of demographic types and values with associated quota goals. This feature is not related to Call Quota Lead Ranking and the two features should not be active on any single campaign at the same time. For more information, read the DEMOGRAPHIC_QUOTAS.txt document. Default is 0 for disabled.</QXZ> |
| settings-custom_fields_enabled | Enable Custom List Fields | <QXZ>This setting enables the custom list fields feature that allows for custom data fields to be defined in the administration web interface on a per-list basis and then have those fields available in a FORM tab to the agent in the agent web interface. Default is 0 for disabled.</QXZ> |
| settings-expanded_list_stats | Enable Expanded List Stats | <QXZ>This setting enables two additional columns to be displayed on most of the List status breakdown tables on the list modification and campaign modification pages. Penetration is defined as the percent of leads that are at or above the campaign Call Count Limit and-or the status is marked as Completed. Default is 1 for enabled.</QXZ> |
| settings-hide_inactive_lists | Hide Inactive Lists | <QXZ>This setting allows you to hide inactive lists from the Lists Listing page. Similar to the default Users feature, a link to display all lists will be available at the top of the listings section. Default is 0 for disabled.</QXZ> |
| settings-country_code_list_stats | Country Code List Stats | <QXZ>This setting if enabled will show a country code breakdown summary on the list modify screen. Default is 0 for disabled.</QXZ> |
| settings-enable_did_entry_list_id | Enable DID Entry List ID | <QXZ>This setting if enabled will allow a manager to define an entry list id to use on the DID modify screen. Default is 0 for disabled.</QXZ> |
| settings-weekday_resets | Enable List Weekday Resets | <QXZ>If enabled, this option will allow you to select a LIST_WEEKDAY_RESETS Settings Container on a per-list basis that can define reset times for a list on a day-of-the-week basis. Default is 0 for disabled.</QXZ> |
| settings-allow_manage_active_lists | Lead Manager Active Lists | <QXZ>This setting if enabled will allow a manager to select active lists for modification within the Lead Management admin utilities. We do not recommend enabling this option since it can cause issues with leads that could be part of active calling within the system. Default is 0 for disabled.</QXZ> |
| settings-expired_lists_inactive | Expired Lists Auto Inactive | <QXZ>This setting if enabled will automatically change lists that have an expiration date set to a past date to Active equals N. This is performed through both a check every time the List Modify screen is loaded for a specific list as well as a once an hour check on all lists. Default is 0 for disabled.</QXZ> |
| settings-enable_gdpr_download_deletion | Enable GDPR-compliant Data Download Deletion | <QXZ>This setting if enabled will allow for the complete download and/or deletion of all customer data for a particular lead, in compliance with the General Data Protection Regulation (GDPR). Default is 0 for disabled. A setting of 1 will enable downloading data, and a setting of 2 will enable not just downloading, but also deletion of data, including any recordings.</QXZ> |
| settings-enable_drop_lists | Enable Drop Lists | <QXZ>This setting if enabled will make the Drop Lists feature appear under the LISTS menu. This feature set can take dropped call log records and create new leads in a list from multiple inbound groups. Default is 0 for disabled.</QXZ> |
| settings-source_id_display | Admin Lead Source ID Display | <QXZ>This setting will make the Source ID lead field show up in the Admin Modify Lead screen. Default is 0 for disabled.</QXZ> |
| settings-allow_web_debug | Allow Web DB Debug | <QXZ>This option will allow the DB query string option to be used in most web pages on this system to show debug output. Default is 0 for disabled.</QXZ> |
| settings-agent_debug_logging | Agent Screen Debug Logging | <QXZ>This setting if enabled will log almost all agent screen mouse clicks and AJAX processes triggered by the agent screen. To enable for all agents, set this option to 1. To enable only for one agent on the system, set this option to the user that you want to log. Warning, this feature can log hundreds of entries per phone call, so use with caution. These agent debug records are deleted after 7 days. Default is 0 for disabled.</QXZ> |
| settings-log_latency_gaps | Agent Latency Gaps Logging | <QXZ>This setting if enabled will look for gaps in the latency logging for agents logged into the agent screen. This process can be configured in the AGENT_LATENCY_LOGGING Settings Container. For more information on this feature, read the AGENT_SCREEN_LOGGING.txt document. Default is 1 for enabled.</QXZ> |
| settings-agent_screen_timer | Agent Screen Timer | <QXZ>This will select the method of JavaScript timer to be used by the Agent Screen. The original method is setTimeout, which maintains the timer directly in JavaScript. An alternative method is setTimeoutAudioLoop, which uses the HTML -audio- tag with the -loop- option to play a 20Hz audio sound repeatedly to keep the browser tab active, this method will break Agent Browser Call Alerts if enabled. Another alternative is EventSource, which uses a script on the server to trigger the timer. You may want to use EventSource if your agents are using a Chromium-based web browser that has limitations on how native JavaScript timers work, although using this method may possibly cause issues if you have a poor network connection to the server or are on an older network or proxy that does not handle streaming web services well. Default is setTimeout</QXZ> |
| settings-enhanced_disconnect_logging | Enhanced Disconnect Logging | <QXZ>This setting, set to 1, enables logging of calls that get a CONGESTION signal with a cause code of 1, 19, 21, 34 or 38. Setting this to 2 will additionally log calls with cause codes of 18-CHANUNAVAIL and 102. Setting this to 3 will alternatively prevent some temporary error SIP messages on failed calls from sending the lead to ADC status. Instead, the status will be set as HUCXXX where XXX is the hangup_cause code. Eg. HUC18 for Cause 18 (SIP 408 Request timeout). Default is 0 for disabled.</QXZ> |
| settings-sip_event_logging | SIP Event Logging | <QXZ>This setting will enable logging of SIP events on outbound phone calls for servers that are running patched versions of Asterisk 13 or higher. Default is 0 for disabled.</QXZ> |
| settings-cache_carrier_stats_realtime | Cached Realtime Carrier Stats | <QXZ>This setting if enabled will change the real-time report from gathering the carrier log stats every time it is refreshed on every screen it is running on, to a cached set of carrier log stats that are refreshed once per minute. Default is 0 for disabled.</QXZ> |
| settings-campaign_cid_areacodes_enabled | Enable CID Groups and Campaign Areacode CID | <QXZ>This setting enables the ability to set specific outbound callerid numbers to be used per areacode for a campaign, as well as CID Groups which allows both per areacode and per state options for groups of CallerID numbers for one or multiple campaigns. Default is 1 for enabled.</QXZ> |
| settings-outbound_cid_any | Outbound Call Any CID | <QXZ>This option allows you to use any Outbound CallerID that is set in the Agent API external_dial function to override whatever the settings for the campaign say the CID should be for that call. Default is DISABLED.</QXZ> |
| settings-opensips_cid_name | OpenSIPs CID Name Support | <QXZ>If your system is using an OpenSIPs server to route outbound phone calls, and your system administrator has set up that server to be able to send CallerID Name through it, you can enable this setting to allow you to define an OpenSIPs CallerID Name in the Campaign Detail screen. Default is 0 for disabled.</QXZ> |
| settings-did_ra_extensions_enabled | Enable Remote Agent Extension Overrides | <QXZ>This setting enables DIDs to have extension overrides for remote agent routed calls through in-groups. Default is 0 for disabled.</QXZ> |
| settings-agent_whisper_enabled | Enable Agent Whisper Monitoring | <QXZ>This setting allows a manager to be able to speak to a logged in agent without the customer being able to hear them. WARNING, this feature is considered experimental and may not function properly in some cases. Older versions of Asterisk have shown to have serious issues at times with this feature and can cause Asterisk to freeze or crash. Default is 0 for disabled.</QXZ> |