help_documentation
Σύνολο εγγραφών στον πίνακα: 1581
| help_id | help_title | help_text |
|---|---|---|
| users-api_list_restrict | API List Restrict | <QXZ>If enabled, the API commands that involve leads and lists will be restricted to the lists within the allowed campaigns for the user group of this user. Default is 0 for disabled.</QXZ> |
| users-api_only_user | API Only User | <QXZ>This option if enabled will prevent a user from being able to log in to the admin web screen and the agent screen. Default is 0 for disabled.</QXZ> |
| users-api_allowed_functions | API Allowed Functions | <QXZ>This option will allow you to restrict the API functions that are allowed to be used by this user. Default is ALL_FUNCTIONS.</QXZ> |
| users-admin_cf_show_hidden | Admin Custom Fields Show Hidden | <QXZ>On the ViciHost.com platform this option allows an administrator to view or export custom fields that are partially or fully hidden using the Show Hide field options. Default is 0 for disabled.</QXZ> |
| users-download_lists | Download Lists | <QXZ>This setting if set to 1 will allow a manager to click on the download list link at the bottom of a list modification screen to export the entire contents of a list to a flat data file. Default is 0.</QXZ> |
| users-export_reports | Export Reports | <QXZ>This setting if set to 1 will allow a manager to access the export call and lead reports on the REPORTS screen. Default is 0. For the Export Calls and Leads Reports, the following field order is used for exports: <BR>call_date, phone_number_dialed, status, user, full_name, campaign_id/in-group, vendor_lead_code, source_id, list_id, gmt_offset_now, phone_code, phone_number, title, first_name, middle_initial, last_name, address1, address2, address3, city, state, province, postal_code, country_code, gender, date_of_birth, alt_phone, email, security_phrase, comments, length_in_sec, user_group, alt_dial/queue_seconds, rank, owner</QXZ> |
| users-delete_from_dnc | Delete From DNC Lists | <QXZ>This setting if set to 1 will allow a manager to remove phone numbers from the DNC lists in the system.</QXZ> |
| users-realtime_block_user_info | Realtime Block User Info | <QXZ>This setting if set to 1 will block user and station information from being displayed in the Real-time report. Default is 0 for disabled.</QXZ> |
| users-modify_same_user_level | Modify Same User Level | <QXZ>This setting only applies to level 9 users. If enabled it allows the level 9 user to modify their own settings as well as other level 9 users. Default is 1 for enabled.</QXZ> |
| users-download_invalid_files | Download Invalid Files | <QXZ>This setting only applies to level 9 users. If enabled it allows the level 9 user to download BAD FORMAT audio files from the Audio Store. Default is 0 for disabled.</QXZ> |
| users-admin_hide_lead_data | Admin Hide Lead Data | <QXZ>This setting only applies to level 7, 8 and 9 users. If enabled it replaces the customer lead data in the many reports and screens in the system with Xs. Default is 0 for disabled.</QXZ> |
| users-admin_hide_phone_data | Admin Hide Phone Data | <QXZ>This setting only applies to level 7, 8 and 9 users. If enabled it replaces the customer phone numbers in the many reports and screens in the system with Xs. The DIGITS settings will show only the last X digits of the phone number. Default is 0 for disabled.</QXZ> |
| users-ignore_group_on_search | Search Lead Ignore Group Restrictions | <QXZ>Changing this setting to 1 will allow this user to search for leads throughout the entire system instead of just within the allowed campaigns that are set within their User Group. This will also allow modifying of those leads in the administrative lead modification page. Default is 0 for disabled. To be able to modify this setting, you must belong to a user group that has ALL CAMPAIGNS selected in the Allowed Campaigns section.</QXZ> |
| users-user_admin_redirect_url | User Admin Redirect URL | <QXZ>This option will allow you to define a web address that this user is to be sent to when they log in to the admin web screen. This is usually used for level 7 report only users to send them to one specific report when they log in without seeing the admin web screen at all. Default is blank.</QXZ> |
| callerID_log_report-log_second_diff | Log Second Diff | <QXZ>The maximum number of seconds difference allowed between the call_date value in the vicidial_log table and the call_date value in the vicidial_dial_log table for records from both tables with matching lead_ids to be considered the same call.</QXZ> |
| campaigns-campaign_id | Campaign ID | <QXZ>This is the short name of the campaign, it is not editable after initial submission, cannot contain spaces and must be between 2 and 8 characters in length.</QXZ> |
| campaigns-campaign_name | Campaign Name | <QXZ>This is the description of the campaign, it must be between 6 and 40 characters in length.</QXZ> |
| campaigns-campaign_description | Campaign Description | <QXZ>This is a memo field for the campaign, it is optional and can be a maximum of 255 characters in length.</QXZ> |
| campaigns-user_group | Admin User Group | <QXZ>This is the administrative user group for this campaign, this allows admin viewing of this campaign as well as the lists assigned to this campaign to be restricted by user group. Default is --ALL-- which allows any admin user with user group campaign permissions to view this campaign.</QXZ> |
| campaigns-campaign_changedate | Campaign Change Date | <QXZ>This is the last time that the settings for this campaign were modified in any way.</QXZ> |
| campaigns-campaign_logindate | Last Campaign Login Date | <QXZ>This is the last time that an agent was logged into this campaign.</QXZ> |
| campaigns-campaign_calldate | Last Campaign Call Date | <QXZ>This is the last time that a call was handled by an agent logged into this campaign.</QXZ> |
| campaigns-max_stats | Daily Maximum Stats | <QXZ>These are statistics that are generated by the system each day throughout the day until the timeclock end-of-day as it is set in the System Settings. These numbers are generated from the logs within the system to allow for much faster display. The stats are included are - Total Calls, Maximum Agents, Maximum inbound calls, Maximum outbound calls.</QXZ> |
| campaigns-campaign_stats_refresh | Campaign Stats Refresh | <QXZ>This option will allow you to force a campaign calling stats refresh, even if the campaign is not active.</QXZ> |
| campaigns-realtime_agent_time_stats | Real-Time Agent Time Stats | <QXZ>Setting this to anything but DISABLED will enable the gathering of agent time stats for today for this campaign, that are viewable through the Real-Time report. CALLS are the average calls handled per agent, WAIT is the average agent wait time, CUST is the average customer talk time, ACW is the average After Call Work time, PAUSE is the average pause time. Default is DISABLED.</QXZ> |
| campaigns-active | Active | <QXZ>This is where you set the campaign to Active or Inactive. If Inactive, noone can log into it.</QXZ> |
| campaigns-park_ext | Park Music-on-Hold | <QXZ>This is where you can define the on-hold music context for this campaign. Make sure you select a valid music on hold context from the select list and that the context that you have selected has valid files in it. Default is default.</QXZ> |
| campaigns-park_file_name | Park File Name | <QXZ>NOT USED.</QXZ> |
| campaigns-web_form_address | Web Form | <QXZ>This is where you can set the custom web page that will be opened when the user clicks on the WEB FORM button. To customize the query string after the web form, simply begin the web form with VAR and then the URL that you want to use, replacing the variables with the variable names that you want to use --A--phone_number--B-- just like in the SCRIPTS tab section. If you want to use custom fields in a web form address, you need to add &CF_uses_custom_fields=Y as part of your URL.</QXZ> |
| campaigns-web_form_target | Web Form Target | <QXZ>This is where you can set the custom web page frame that the web form will be opened in when the user clicks on the WEB FORM button. Default is _blank.</QXZ> |
| campaigns-allow_closers | Allow Closers | <QXZ>This is where you can set whether the users of this campaign will have the option to send the call to a closer.</QXZ> |
| campaigns-allow_emails | Allow Emails | <QXZ>This is where you can set whether this system will be able to receive inbound emails in addition to phone calls.</QXZ> |
| campaigns-allow_chats | Allow Chats | <QXZ>This is where you can set whether the users of this campaign will be able to conduct chats in addition to receive phone calls.</QXZ> |
| campaigns-default_xfer_group | Default Transfer Group | <QXZ>This field is the default In-Group that will be automatically selected when the agent goes to the transfer-conference frame in their agent interface.</QXZ> |
| campaigns-agent_xfer_validation | Agent Transfer In-Group Validation | <QXZ>This option involves the agents that show up in the agent selection screen when an agent is transferring a call to another agent using an AGENTDIRECT in-group. Enabling this option will ensure that the agents listed as available to transfer to have selected the AGENTDIRECT in-group that was chosen by the agent originating the transfer. For example, if the originating agent has selected the AGENTDIRECT_2 in-group, then when that agent clicks on the AGENTS link to select another agent to transfer the call to, only agents that have selected to take calls from the AGENTDIRECT_2 in-group will be shown.</QXZ> |
| campaigns-ig_xfer_list_sort | Transfer In-Group Sort Order | <QXZ>This setting allows you to select the order in which the Transfer Inbound Groups are displayed within the Local Closer pull-down menu on the agent screen. GROUP_ID will sort by the Inbound Group ID, GROUP_NAME will sort by the Inbound Group Name, and PRIORITY will sort by the Queue Priority. Selecting an option with UP in it will sort with the lowest alphanumeric value at the top, while selecting an option with DOWN in it will sort with the lowest alphanumeric value at the bottom of the select list. Default is GROUP_ID_UP.</QXZ> |
| campaigns-xfer_groups | Allowed Transfer Groups | <QXZ>With these checkbox listings you can select the groups that agents in this campaign can transfer calls to. Allow Closers must be enabled for this option to show up.</QXZ> |
| campaigns-campaign_allow_inbound | Allow Inbound and Blended | <QXZ>This is where you can set whether the users of this campaign will have the option to take inbound calls with this campaign. If you want to do blended inbound and outbound then this must be set to Y. If you only want to do outbound dialing on this campaign set this to N. Default is N.</QXZ> |
| campaigns-dial_status | Dial Status | <QXZ>This is where you set the statuses that you are wanting to dial on within the lists that are active for the campaign below. To add another status to dial, select it from the drop-down list and click ADD. To remove one of the dial statuses, click on the REMOVE link next to the status you want to remove.</QXZ> |
| campaigns-lead_order | List Order | <QXZ>This menu is where you select how the leads that match the statuses selected above will be put in the lead hopper</QXZ>:<BR> - <QXZ>DOWN: select the first leads loaded into the list table</QXZ><BR> - <QXZ>UP: select the last leads loaded into the list table</QXZ><BR> - <QXZ>UP PHONE: select the highest phone number and works its way down</QXZ><BR> - <QXZ>DOWN PHONE: select the lowest phone number and works its way up</QXZ><BR> - <QXZ>UP LAST NAME: starts with last names starting with Z and works its way down</QXZ><BR> - <QXZ>DOWN LAST NAME: starts with last names starting with A and works its way up</QXZ><BR> - <QXZ>UP COUNT: starts with most called leads and works its way down</QXZ><BR> - <QXZ>DOWN COUNT: starts with least called leads and works its way up</QXZ><BR> - <QXZ>DOWN COUNT 2nd NEW: starts with least called leads and works its way up inserting a NEW lead in every other lead - Must NOT have NEW selected in the dial statuses</QXZ><BR> - <QXZ>DOWN COUNT 3nd NEW: starts with least called leads and works its way up inserting a NEW lead in every third lead - Must NOT have NEW selected in the dial statuses</QXZ><BR> - <QXZ>DOWN COUNT 4th NEW: starts with least called leads and works its way up inserting a NEW lead in every forth lead - Must NOT have NEW selected in the dial statuses</QXZ><BR> - <QXZ>RANDOM: Randomly grabs lead within the statuses and lists defined</QXZ><BR> - <QXZ>UP LAST CALL TIME: Sorts by the newest local call time for the leads</QXZ><BR> - <QXZ>DOWN LAST CALL TIME: Sorts by the oldest local call time for the leads</QXZ><BR> - <QXZ>UP RANK: Starts with the highest rank and works its way down</QXZ><BR> - <QXZ>DOWN RANK: Starts with the lowest rank and works its way up</QXZ><BR> - <QXZ>UP OWNER: Starts with owners beginning with Z and works its way down</QXZ><BR> - <QXZ>DOWN OWNER: Starts with owners beginning with A and works its way up</QXZ><BR> - <QXZ>UP TIMEZONE: Starts with Eastern timezones and works West</QXZ><BR> - <QXZ>DOWN TIMEZONE: Starts with Western timezones and works East</QXZ> |
| campaigns-lead_order_randomize | List Order Randomize | <QXZ>This option allows you to randomize the order of the leads in the hopper load within the results defined by the criteria set above. For instance, the List Order will be preserved, but the results will be randomized within that sorting. Setting this option to Y will enable this feature. Default is N for disabled. NOTE, if you have a large number of leads this option may slow down the speed of the hopper loading script.</QXZ> |
| campaigns-lead_order_secondary | List Order Secondary | <QXZ>This option allows you to select the second sorting order of the leads in the hopper load after the List Order and within the results defined by the criteria set above. For instance, the List Order will be used for the first sort of the leads, but the results will be sorted a second time within that sorting across the same set of the first List Order. For example, if you have List Order set to DOWN COUNT and you only have leads that have been attempted 1 and 2 times, then if you have the List Order Secondary set to LEAD_ASCEND all of the attempt 1 leads will be sorted by the oldest leads first and will be put into the hopper that way. Default is LEAD_ASCEND. NOTE, if you have a large number of leads using one of the CALLTIME options may slow down the speed of the hopper loading script. If List Order Randomize is enabled, this option will be ignored.</QXZ> |
| campaigns-hopper_level | Minimum Hopper Level | <QXZ>This is the minimum number of leads the hopper loading script tries to keep in the hopper table for this campaign. If running VDhopper script every minute, make this slightly greater than the number of leads you go through in a minute.</QXZ> |
| campaigns-use_auto_hopper | Automatic Hopper Level | <QXZ>Setting this to Y will allow the system to automatically adjust the hopper based off the settings you have in your campaign. The formula it uses to do this is:<BR>Number of Active Agents * Auto Dial Level * ( 60 seconds / Dial Timeout ) * Auto Hopper Multiplier<BR>Default is Y.</QXZ> |
| campaigns-auto_hopper_multi | Automatic Hopper Multiplier | <QXZ>This is multiplier for the Auto Hopper. Setting this less than 1 will cause the Auto Hopper algorithm to load less leads than it normally would. Setting this greater than 1 will cause the Auto Hopper algorithm to load more leads than it normally would. Default is 1.</QXZ> |
| campaigns-auto_trim_hopper | Auto Trim Hopper | <QXZ>Setting this to Y will allow the system to automatically remove excess leads from the hopper. Default is Y.</QXZ> |
| campaigns-hopper_vlc_dup_check | Hopper VLC Dup Check | <QXZ>Setting this to Y will result in every lead being inserted into the hopper being checked by vendor_lead_code to make sure there are no duplicate leads inserted with the same vendor_lead_code. This is most useful when Auto-Alt-Dialing with MULTI_LEAD. Default is N.</QXZ> |
| campaigns-manual_dial_hopper_check | Manual Dial Hopper Check | <QXZ>Setting this to Y will mean that any manually dialed campaign phone call through the agent screen will first check for a lead in the hopper with the same phone number, and if one exists it will be deleted before the manual dial call is placed. Default is N.</QXZ> |
| campaigns-lead_filter_id | Lead Filter | <QXZ>This is a method of filtering your leads using a fragment of a SQL query. Use this feature with caution, it is easy to stop dialing accidentally with the slightest alteration to the SQL statement. Default is NONE.</QXZ> |
| campaigns-auto_active_list_new | Auto Active List New | <QXZ>This setting will automatically set an inactive list to active when it contains dialable NEW status leads and the campaign has less than this setting number of NEW status leads to be dialed. The order in which the next list is set to active is determined by the List Auto Active List Rank. This feature will only work if there has been calling on this campaign within the last hour. If no leads have been dialed within the last hour in this campaign, then this feature will not function. Default is DISABLED. This feature will only work if the Call Quota Lead Ranking feature is also enabled.</QXZ> |