vicidial_settings_containers
Σύνολο εγγραφών στον πίνακα: 19
| container_id | container_notes | container_type | user_group | container_entry |
|---|---|---|---|---|
| AGENT_CALLBACK_EMAIL | Scheduled callback email alert settings | OTHER | ---ALL--- | ; sending email address email_from => vicidial@local.server ; subject of the email email_subject => Scheduled callback alert for --A--agent_name--B-- email_body_begin => This is a reminder that you have a scheduled callback right now for the following lead: Name: --A--first_name--B-- --A--last_name--B-- Phone: --A--phone_number--B-- Alt. phone: --A--alt_phone--B-- Email: --A--email--B-- CB Comments: --A--callback_comments--B-- Lead Comments: --A--comments--B-- Please don't respond to this, fool. email_body_end |
| TIMEZONES_USA | USA Timezone List | TIMEZONE_LIST | ---ALL--- | USA,AST,N,Atlantic Time Zone USA,EST,Y,Eastern Time Zone USA,CST,Y,Central Time Zone USA,MST,Y,Mountain Time Zone USA,MST,N,Arizona Time Zone USA,PST,Y,Pacific Time Zone USA,AKST,Y,Alaska Time Zone USA,HST,N,Hawaii Time Zone |
| TIMEZONES_CANADA | Canadian Timezone List | TIMEZONE_LIST | ---ALL--- | CAN,NST,Y,Newfoundland Time Zone CAN,AST,Y,Atlantic Time Zone CAN,EST,Y,Eastern Time Zone CAN,CST,Y,Central Time Zone CAN,CST,N,Saskatchewan Time Zone CAN,MST,Y,Mountain Time Zone CAN,MST,N,Yukon Time Zone CAN,PST,Y,Pacific Time Zone |
| TIMEZONES_AUSTRALIA | Australian Timezone List | TIMEZONE_LIST | ---ALL--- | AUS,AEST,Y,Eastern Australia Time Zone AUS,AEST,N,Queensland Time Zone AUS,ACST,Y,Central Australia Time Zone AUS,ACST,N,Northern Territory Time Zone AUS,AWST,N,Western Australia Time Zone |
| PHONE_DEFAULTS | Default phone settings for preloading | PHONE_DEFAULTS | ---ALL--- | # Below are all phone settings recognized under the PHONE_DEFAULTS # container type and the type of data each accepts. Any setting that # uses a default value in the database has said value pre-set below # 10 char max voicemail_id => # 15 char max server_ip => # 100 char max pass => # 10 char max status => # Y/N only active => Y # 50 char max phone_type => # 'SIP','Zap','IAX2' or 'EXTERNAL' protocol => SIP # positive or negatier 2-decimal floating point number local_gmt => -5.00 # 20 char max voicemail_dump_exten => 85026666666666 # 20 char max outbound_cid => # 100 char max email => # 15 char max template_id => # text, conf_override can span multiple lines, see below conf_override => # type=friend # host=dynamic # canreinvite=no # context=default1 # 50 char max phone_context => default # Unsigned - max value 65536 phone_ring_timeout => 60 # 20 char max conf_secret => test # Y/N only delete_vm_after_email => N # Options - Y, N, or Y_API_LAUNCH is_webphone => N # Y/N only use_external_server_ip => N # 100 char max codecs_list => # 0/1 only codecs_with_template => 0 # Options - Y, N, TOGGLE, or TOGGLE_OFF webphone_dialpad => Y # Y/N only on_hook_agent => N # Y/N only webphone_auto_answer => Y # 30 char max voicemail_timezone => eastern # 255 char max voicemail_options => # 20 char max user_group => ---ALL--- # 100 char max voicemail_greeting => # 20 char max voicemail_dump_exten_no_inst => 85026666666667 # Y/N only voicemail_instructions => Y # Y/N only on_login_report => N # 40 char max unavail_dialplan_fwd_exten => # 100 char max unavail_dialplan_fwd_context => # text nva_call_url => # 40 char max nva_search_method => # 255 char max nva_error_filename => # Integer, any size nva_new_list_id => 995 # 10 char max nva_new_phone_code => 1 # 6 char max nva_new_status => NVAINS # Y/N only webphone_dialbox => Y # Y/N only webphone_mute => Y # Y/N only webphone_volume => Y # Y/N only webphone_debug => N # 20 char max outbound_alt_cid => # Y/N only conf_qualify => Y # 255 char max webphone_layout => |
| QC_STATUS_TEMPLATE | Sample QC Status Template | QC_TEMPLATE | ---ALL--- | # These types of containers are simply used for creating a list of # QC-enabled statuses to apply to campaigns, lists, and ingroups. # Simply put all the statuses that this template should allow in # a comma-delimited string, as below: SALE,DNC,NI |
| INTERNATIONAL_DNC_IMPORT | Process DNC lists of various countries from FTP site | PERL_CLI | ---ALL--- | # This setting container is used for the international DNC system. # The below two settings are mandatory for importing suppression lists # and tell the import process where to look for new files and where to # move them when handled. These settings cannot have the same value. --file-dir=/root/ftp --file-destination=/root/ftp/DONE # Uncomment below and set the status to whatever custom disposition you # would like already-loaded leads to be set to when they dedupe against # a country's DNC list (default is "DNCI") # --dnc-status-override=BMNR # The below settings are optional for when files are stored on a remote # server. It is strongly recommended these settings are not used and # that the processing scripts and files are stored locally on the same # server. # --ftp-host=localhost # --ftp-user=user # --ftp-pwd=pwd # --ftp-port=21 # --ftp-passive=1 |
| DNC_IMPORT_FORMATS | Import formats for DNC files | OTHER | ---ALL--- | # This setting container is used for storing file formats used when # loading DNC suppression lists into the dialer. # # import template => (delimited|fixed),delimiter,phone1(,phone2,phone3) # # For delimited files, the phone1 value should be the index value of # the field where the phone appears. The first array index is 0 and # indexes continue through the natural numbers. # In delimited files, acceptable values for the "delimiter" field are: # - "tab", "pipe", "comma", "quote-comma" BASIC_DELIMITED_FORMAT => delimited,pipe,0 # If the phone number is split into multiple fields (ex: area code in # one field, rest of the number in another), simply list additional # indices of the phone number fields separated by commas in the order # in which the data should be combined to make the complete phone # number DELIMITED_WITH_AC_AND_EXCHANGE_SPLIT => delimited,tab,0,1 # For fixed-length files, the phone field values should be of the type: # - "starting_position|length" BASIC_FIXED_FORMAT => fixed,,0|10 # (delimited|fixed) is not used for CSV/Excel files, so all that needs # providing for those is the index field value(s) of the phone number BASIC_CSV_OR_EXCEL_FORMAT => ,,0 |
| DNC_CURRENT_BLOCKED_LISTS | Lists currently blocked due to pending DNC scrub | READ_ONLY | ---ALL--- | |
| USER_LOCATIONS_SYSTEM | User Locations List | OTHER | ---ALL--- | ;location|description |default |
| USER_CODES_SYSTEM | User Codes List | OTHER | ---ALL--- | |
| VICIPHONE_SETTINGS | VICIphone WebRTC Extra Settings | WEBPHONE_SETTINGS | ---ALL--- | # determines if automatic gain control is enabled autoGain : 0 # determines if echo cancellation is enabled echoCan : 0 # determines if noise suppression is enabled noiseSup :0 # determines if the reg_exten is called upon successful registration dialRegExten : 1 # determines the regional sound to use for progress audio progReg : na # English translation phrases langAttempting:"Attempting" langConnected:"WS Connected" langDisconnected:"WS Disconnected" langExten:"Extension" langIncall:"Incall" langInit:"Initializing..." langRedirect:"Redirect" langRegFailed:"Reg. Failed" langRegistering:"Registering" langRegistered:"Registered" langReject:"Rejected" langRinging:"Ringing" langSend:"Send" langTrying:"Trying" langUnregFailed:"Unreg. Failed" langUnregistered:"Unregistered" langUnregistering:"Unregistering" langWebrtcError:"Something went wrong with WebRTC. Either your browser does not support the necessary WebRTC functions, you did not allow your browser to access the microphone, or there is a configuration issue. Please check your browsers error console for more details. For a list of compatible browsers please vist http://webrtc.org/" |
| CONFETTI_SETTINGS | Confetti settings for screen display | OTHER | ---ALL--- | ; Confetti settings, to add visual interest to certain events ; duration is how long the confetti animation runs, maxParticleCount is the ; max number of confetti "pieces", and particleSpeed is how fast they float duration => 2 maxParticleCount => 2350 particleSpeed => 2 |
| HOPPER_CLI_FLAGS | Comand-line flags for hopper process | PERL_CLI | ---ALL--- | |
| AGENT_LATENCY_LOGGING | Default agent latency logging settings | PERL_CLI | ---ALL--- | minimum_gap => 30 email_sender => email_list => email_subject => Agent Network Alert |
| EXAMPLE_LIST_WEEKDAY_RESETS | Example Weekday List Resets Container settings | LIST_WEEKDAY_RESETS | ---ALL--- | ; weekday => reset-times in 24-hour time separated by dashes monday => 0830-1230-1800 tuesday => 0900-1400-1830 wednesday => 0930-1200-1730-1900 thursday => 1030-1330-1900 friday => 0800-1300-1530 saturday => 0930-1100 sunday => 1000 |
| EXAMPLE_VID_PROMPT_SPECIAL | Example Call Menu VID Special Container settings | CM_VIDPROMPT_SPECIAL | ---ALL--- | list_ingroup => 102,TEST_IN2 list_ingroup => 103,TEST_IN3 list_ingroup => 104,TEST_IN4 default_ingroup => TEST_IN5 not_found_action => new_lead new_lead_ingroup => TEST_IN |
| VERM_STATUS_NAMES_OVERRIDE | Override dialer status names in enhanced reporting | OTHER | ---ALL--- | ; For each status name you want overridden, type the status followed by ; a pipe, then the new status name ; Ex: ; NZ|Taumatawhakatangihangakoauauotamateaturipukakapikimaungahoronukupoka 201214|Request To Cancel 210200|No Answer-Incomplete Call 210201|Contact Established 210202|Provider Review - HB 210203|Promise to Pay 210204|Setup Payment Plan 210205|Research-Inquiry 210206|Voice Mail Left - HB 210207|Do Not Call 210208|Appeal Verification 210209|Bad Phone 210210|Bad Address 210211|Direct Pay Verification 210213|Provider Approved 210215|Update Notes Only 210216|Voicemail-No Status Change 210217|Sent Letter Request - HB 210218|Auto VoiceMail Left - HB 210219|Auto VoiceMail-No Status Change 210302|Provider Review - LB 210306|Voice Mail Left - LB 210317|Sent Letter Request - LB 210318|Auto VoiceMail Left - LB 211503|Provider - COVID-19 211603|Transferred Call to MLA |
| VERM_REPORT_OPTIONS | Container for customizing VERM report output | OTHER | ---ALL--- | ; This is the report queue used if none is chosen by the user ; It's preloaded in some forms as well VERM_default_report_queue => ALL ; If there are statuses to exclude from reports, list them here ; Separate with commas. Default is AFTHRS exc_addtl_statuses => AFTHRS ; Set the below value to 1 (or anything non-blank/non-zero) in order to ; show the agents ID in addition to their full name in the report results show_full_agent_info => 1 ; Some reports count "lost" calls - which are defined by the below variable ; listing what you define as "lost" dispos. Separate with commas. lost_statuses => LOST,210208,DISPO ; You can create a detailed IVR survey report for ingroups by defining ; "ivr_survey_ingroups_detail" and "ivr_survey_ingroups_voicemails." ; For "details", supply an ingroup used as a tracking group on call menus. ; Then, add a pipe and after that list all call menus that use the ingroup ; as the tracking group, separating each with a comma ; To track whether the calls went to voicemail, list every call menu/option ; combination that goes to voicemail, separating the call menu from the ; option with a pipe. One callmenu/option combo per line. ivr_survey_ingroups_detail => 521205|561401,561402,561403,561404,561505 ivr_survey_ingroups_voicemails => 561505|t ; ##################################################### ; # ALL of the below are used in the wallboard report # ; ##################################################### VERM_default_outb_widget_queue => ALL_OUT VERM_default_inb_widget_queue1 => 514915v_USA_Shared VERM_default_inb_widget_queue2 => 515915v_MLA_Shared ; Used specifically for the SLA widget ; Uses ingroups - separate multiple ingroups by commas ; Comment out or leave blank to count all ingroups SLA_LEVEL_PCT_ingroups => 514915v,515915v ; This removes remote agents from the wallboard reports ; Comment out to include remote agents (or set to zero) omit_remote_agents => 1 ; #### AUTO DOWNLOAD #### ; If the "total calls" value on any report requested exceeds the below ; limit, automatically download the three "DETAILS" reports instead ; of attempting to display that many records on-screen auto_download_limit => 50000 ; #### OUTCOMES report overrides #### ; Use "outcome_lagged_status_overrides" for conditions where the call ; record in the vicidial_log or vicidial_closer_log table has no uniqueid ; value despite having a status/outcome, which can indicate a call ; affected by network lag for certain statuses. This will change the call ; status to "LAGGED". Separate statuses with commas. Default is the ; automatic "PU" status. outcome_lagged_status_overrides => PU ; Use "unknown_network_statuses" to change call statuses to read "Network/ ; LAGGED" on the OUTCOMES report. Separate statuses with commas. ; IMPORTANT: if you are using the outcome_lagged_status_overrides option ; above, make sure "LAGGED" is one of the unknown_network_statuses here ; unknown_network_statuses => LAGGED ; Use "outcome_status_overrides" to change one status to another on the ; OUTCOMES report. Overrides are comma-separated pairs of dispositions ; where the first disposition is the disposition to change, and the second ; is the disposition to change to. Separate pairs with a pipe character as ; in the below example. Off by default. ; outcome_status_overrides => CBHOLD,DISPO|XFER,AL |
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